
Help Desk FAQs: Top 5 Questions Answered
Among the many questions our Help Desk fields every day, there are some that we answer more frequently than others. Here are the top 5

Among the many questions our Help Desk fields every day, there are some that we answer more frequently than others. Here are the top 5

Did you know Microsoft Excel offers many pre-built Templates to help you get started with a project quickly and easily? Learn where to find the

With Windows 10 reaching End of Support on October 14, 2025, businesses need to make the switch to Windows 11. From security, support, and new

Windows AI-enabled PCs and Copilot+ devices are set for a 2025 debut. Here’s what your business should know about these devices and how to prepare.

There’s always a new trick to learn in Microsoft Teams. Read through 11 Microsoft Teams meeting tricks to help your meetings go smoother and be

Switching from one Managed Service Provider to another has a significant business impact. Here are 4 pitfalls to avoid for a smooth transition.

Windows 10 End of Life arrives October 14, 2025. While that may seem far away, your business should have a plan for your workstations and

The KiteTech Client Experience team conducts Periodic Business Reviews (PBRs) with each of our Managed Services clients. In this article, we provide insights to help

Running into performance issues on your laptop? We’ve noticed an unusual quirk with newer Intel CPUs. Check out our tips for fixing this with Windows’

Microsoft Windows has helpful keyboard shortcuts to make you more productive. In this article, we summarize the most common Windows 10 and 11 shortcuts.

We have recently seen an uptick in threat actor activities designed specifically to thwart current and existing Multi-Factor Authentication security. While most have come in

It is very exciting to be alive in a time where we can start to use AI to do automated tasks in business operations! However,

Greg DiDio, KiteTech’s CEO, shares his thoughts on his experience using ChatGPT. Read his story and suggestions for how we should approach ChatGPT.

Microsoft Forms is a app included with your Microsoft 365 subscription that gives users the ability to collect information from their customers or employees. In

Here are four essential elements of the business technology assessment process that you should expect of a new IT Service Provider, or your existing one,

Check out what the KiteTech team thinks would be awesome technology gifts for your family and friends–or even yourself–in 2022!

Review this Clutch case study to learn about a Pennsylvania insurance agency’s experience working with Kite Technology for Managed IT Services.

So far in our Digital Hygiene Series, we have focused on keeping your systems neat and orderly. However, the most important part of digital hygiene

Having a reliable phone system is essential to conducting business. Gain more insights into how a cloud business phone system could work for your business.

Improve team collaboration and the quality of your documents with Microsoft’s Share and Comments features. Review its features in this blog.

Digital hygiene doesn’t just apply to your computer. It’s also important for your mobile devices. Follow these five recommendations concerning your phones and tablets to

Microsoft is retiring Basic Authentication in favor of more advanced security measures. Explore what this means for you and your business in this blog.

An independent insurance agency using AMS360 and located in San Fransisco, California hired Kite Technology Group for managed IT services. They handle the server, provide

Email is an invaluable tool for both personal and professional communication. Still, an excessive volume of emails can accumulate in your inbox, making it difficult

If you have any experience working with a horribly messy file cabinet room, you know how important it is to practice good hygiene when storing

We all love working on a brand-new computer because it is fast and responsive. However, over time, our new computers seem to slow down until

Sometimes you don’t know what you don’t know. There are so many tools available that could improve your workflows, so we’ve gathered some of our

The world is filled to the brim with technology. Our day-to-day consists of constantly logging in and out of devices, applications, and websites. However, the

When you hit the market to find a good IT Service Provider, you will immediately realize two things. One, there is no shortage of IT

Your email signature is an integral part of business operations and branding. Having a high-quality design that includes important information can significantly improve how professional

Scheduling meetings with multiple participants at a time that suits everyone can be a real challenge. FindTime is a Microsoft add-in that you can install

Microsoft Bookings is a free app that is part of the Microsoft 365 Suite. If your business pays for a Microsoft 365 subscription, it’s a

Microsoft Outlook has been around for decades now, and in that time has established itself as the most widely used email application in the professional

Insurance carriers have significantly increased the underwriting requirements of coverage this year beyond what has been previously in place. Though requirements vary somewhat depending on

Cyber Liability Policy Requirementsare Changing. Is Your Business Prepared? What your business needs to know About New Cyber Insurance Requirements Cyber crime is now one

Equipping your company with the right IT solution is critical to your success. For some companies, this may mean outsourcing their IT needs entirely, while

Microsoft OneNote, a notetaking application included in the Microsoft 365 suite of apps, has become an essential productivity tool for businesses today. However, many people

With the wide variety of phones on the market today and new ones coming out every year, it can be challenging to choose the right

Like many of us here at Kite Technology, you likely spend some time working from home or have at least several employees working remotely. We

Over time, we install a lot of software applications on our computers and many of these applications are specifically coded to automatically start after every

KiteTech Webinar Recording Growing your Insurance Agency with Microsoft 365 You can watch the on-demand webinar below at any time https://youtu.be/M5VpwZETluw Kite Technology’s Managed IT

A reliable internet connection is critical to the productivity of most businesses today. Without it, your employees cannot work, teams cannot be productive, and you

Most will agree that Microsoft Edge is a huge improvement over Internet Explorer. This proves true in many aspects, such as better performance, enhanced security,

There is no question that having high-quality IT support gives your business tremendous advantages. Technology touches almost every facet of your organization. As such, you

As the world’s workforce rapidly embraced Teams, Microsoft started investing heavily in bringing improvements and new features to the Teams experience to help its users

When selecting an IT service provider there’s a lot to consider. You want to trust your business to a tech company that can keep your

Windows 11 was officially announced on June 24th, confirming rumors and leaks from several different sources over the past few months. But what can you

With the Worldwide Intel Chip shortage creating a limited supply of most consumer equipment, including desktop computers and laptops, making sure your devices last a

We’ve all been there. You sit down at your computer to get some work done when you receive a notification alerting you that Microsoft updates

The benefits of “cutting the cord” on local IT infrastructure and going “all in” on Microsoft 365 are substantial. These benefits fall in three categories:

Did your agency just migrate to Applied Epic, or is in the process of migrating now? Regardless of the platform you are migrating from, transitioning

Businesses and users today have more options than ever when selecting the right computer software for their needs. Fifteen years ago, perpetual software licenses were

Many insurance agencies across the country are still dealing with remote work challenges. Agencies are struggling to hold virtual meetings, collaborate effectively and share documents.

Since its introduction in October of 2013, Internet Explorer 11 (IE11) has been one of the top 3 popular web browsers. A large reason for

You are probably already familiar with and using Microsoft Office applications like Outlook, Word, Excel, and PowerPoint, but what about SharePoint, OneDrive, and Teams? Have

Within all types of businesses, payment frauds pose a serious risk to your bottom line. Attacks related to wire transfer or email and invoice phishing

Many agencies we work with have questions about how to use SharePoint and their agency management system together to increase efficiency. For example, during a

When the coronavirus pandemic hit, businesses across the country found themselves trying to replicate their office environment at home. Independent insurance agencies using Microsoft 365

Forgive me if I’m a bit snarky in this post. Serious topics such as an ongoing pandemic and racial injustice have demanded deep thought and

Like everyone else, we here at KiteTech have experienced swift and unprecedented changes in our lives. In mid-March we emptied our offices and headed home

As work locations change and more users shift to using other devices such as laptops to connect, it is important to ensure that your device

I’m a sports fan. Along with all the far more serious consequences of the ongoing pandemic, all national sports leagues are on indefinite hold. But

In light of the COVID-19 pandemic, more and more users are working from home. Kite Technology Group would like to highlight a few critical elements

Since starting Kite Technology more than 28 years ago, I’ve spoken with many insurance agency owners. Over the past years, people have increasingly asked questions

Meeting compliance is often burdensome for insurance agencies. Requirements constantly change, and many are technical – like making alterations to ensure your server and configurations

Change is inevitable. With the rapidly growing and ever-changing field of technology, many businesses are finding it difficult to keep up which is putting them

We’re going to let you in on a secret. For years, we’ve applied the NIST Cybersecurity Framework in our work to secure clients’ networks. We’ve

Do you keep encountering the same problems in your agency? Do your producers, managers, and CSRs feel stressed with little to show for their effort?

The modern workforce depends on collaboration, which is one reason why solutions like Slack have taken off in recent years. Another reason for this is

It’s not always hackers that create dangerous situations for your organization. Threats can come from even unforeseen locations, such as your business’s network. No matter

On January 14th of 2020, after a 10-year run, Microsoft’s support of Windows 7 and Server 2008 R2 will be ending. Many of you are

Microsoft Excel has a ton of functionality, but how much of it are you actually utilizing? This week’s tip will help you take full advantage

Have you ever considered just how dirty your laptop is? Studies have compared the relative cleanliness of a keyboard and a toilet seat… and unfortunately,

Smartphones have become an important part of our lives, whether it’s for personal or professional purposes. Downloading media to devices rather than computers was practically

here’s nothing quite as annoying as a computer whose volume is either too low or too high. Today’s tip is dedicated to helping you assess

Most business decisions are not easy and decisions surrounding your business technology are no different. Here, we’ll review what you need to keep in mind

Cloud computing has changed the way that businesses function, including some organizations that have foregone the on-premise server entirely in favor of it. Unfortunately, this

World Backup Day is a time when every business should contemplate whether or not they have proper data backup strategies in place. Considering it was

Taking screen shots is a great way to save pictures of anything you are looking at on your workstation as well as providing a visual

Unlike the office environment, the technology used in retail has been relatively stagnant. The times are changing, though. It’s been a long time coming, but

The Internet of Things is currently one of the most promising, yet risk-laden, information technology trends that we have today. The combination of the push

The latest technology can help businesses compete with even large organizations if it’s implemented properly. The cloud is one of these tools that helps new

Collaboration is critical to the success of businesses both big and small, from the newest of startups to the grandest of enterprises. It’s true that

With Windows 10 being a major part of most business’ computing strategy, many people use it at their jobs each day. It has a lot

There are many reasons why a hosted Voice over Internet Protocol telephone solution (also known as hosted VoIP) is popular for small businesses. This is

It’s that time of the year when everyone is trying to get more done and make things happen as quickly as possible. Mobile devices make

Let’s face it; it’s time to replace your workstation. You come into work one day, and a brand-new PC is at your desk. It’s likely

In my last article, I provided advice on how healthy, operationally mature agencies should be investing their IT spend to achieve high performance. In this

Businesses of all types have looked to the cloud as a way to receive the goods and services they could use to improve their ability

Working with scores of small and mid-size insurance agencies over the last twelve years has given me an interesting vantage point to compare agencies. I

The shift from premise-based to cloud-based technology is well underway. In fact, it’s likely that your agency already has adopted cloud solutions in one form
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Cloud solutions architect
Adam is passionate about consulting with organizations across the country to help them develop and execute a cloud adoption strategy that meets their business needs and future objectives. Adam oversees and manages our company strategy for Microsoft 365 adoption and is responsible for future growth and development inside Microsoft 365 and other cloud technologies.