With more than 25 years’ experience, Kite Technology has earned a reputation for providing high-quality Managed IT and Consulting Services to organizations not only in the Baltimore area but across the country.
A Proven Process that enables our clients to operate more effectively, prepare for the future, and experience greater business success year after year.
At KiteTech, we take the time to get to know your business. We ask questions to learn about your unique challenges and goals. This is also your opportunity to learn about KiteTech- our people, our approach and our processes.
One of our high-level engineers will conduct a thorough technology assessment of your IT infrastructure, processes, and security. We identify any network vulnerabilities and opportunities for improved performance. We then present a comprehensive review of our findings and recommendations.
Once we decide to work together, we begin transitioning services from your current provider to KiteTech. We kickoff the process with an onboarding meeting. You will meet your KiteTech team, discuss transition planning, and provide initial access to your network.
We thoroughly document your business applications, licensing, vendors, and equipment inventory. This ensures that our team has accurate and up-to-date information to better serve you.
In this final deployment stage, we install remote agents, establish control of your systems and secure your network. You are introduced to your KiteTech Support team and services are officially implemented. Welcome aboard!
KiteTech’s Client Experience Team provides ongoing high level strategic consulting and account management. Our vCIO services are focused on helping you develop a technology roadmap that meets your future objectives, ensures regulatory compliance and maximizes your technology investment.
Our team provides ongoing proactive monitoring and maintenance of all your systems and performs all necessary security updates and backups. Your Support Team is available any time to help your users stay more productive by providing prompt support for any issues that come up.
Our Project Team will work closely with you to design smart solutions that meet your business requirements. An assigned project manager ensures that all work is completed in a timely manner and to your satisfaction. We train your users to ensure a smooth transition.