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Kite Technology's
3D Proven Process for Client
Success

With more than 25 years’ experience, Kite Technology has earned a reputation for providing high-quality Managed IT and Consulting Services to organizations not only in the Baltimore area but across the country.

Our secret?

A Proven Process that enables our clients to operate more effectively, prepare for the future, and experience greater business success year after year.

Contact us today to learn more!

Our 3D Proven Process

proven process iamge

HOW CAN
WE HELP?

INTRODUCTORY MEETING

At KiteTech, we take the time to get to know your business. We ask questions to learn about your unique challenges and goals. This is also your opportunity to learn about KiteTech- our people, our approach and our processes.

TECHNOLOGY ASSESSMENT

One of our high-level engineers will conduct a thorough technology assessment of your IT infrastructure, processes, and security. We identify any network vulnerabilities and opportunities for improved performance. We then present a comprehensive review of our findings and recommendations.

LET’S GET
STARTED

ACCESS

Once we decide to work together, we begin transitioning services from your current provider to KiteTech. We kickoff the process with an onboarding meeting. You will meet your KiteTech team, discuss transition planning, and provide initial access to your network.

Document

We thoroughly document your business applications, licensing, vendors, and equipment inventory. This ensures that our team has accurate and up-to-date information to better serve you.

CONTROL

In this final deployment stage, we install remote agents, establish control of your systems and secure your network. You are introduced to your KiteTech Support team and services are officially implemented. Welcome aboard!

EXPERIENCE
ONGOING SUCCESS

STRATEGIC PLANNING

KiteTech’s Client Experience Team provides ongoing high level strategic consulting and account management. Our vCIO services are focused on helping you develop a technology roadmap that meets your future objectives, ensures regulatory compliance and maximizes your technology investment.

Ongoing

MAINTENANCE & SUPPORT

Our team provides ongoing proactive monitoring and maintenance of all your systems and performs all necessary security updates and backups. Your Support Team is available any time to help your users stay more productive by providing prompt support for any issues that come up.

PROJECT DELIVERY

Our Project Team will work closely with you to design smart solutions that meet your business requirements. An assigned project manager ensures that all work is completed in a timely manner and to your satisfaction. We train your users to ensure a smooth transition.

At KiteTech, we strive to delight our clients with extraordinary client service

This means we do the little things, as well as the big things, that blow people away. We strive to create the kind of experiences that leave clients wanting to tell their friends. 

We are proud of consistently having a Best-In-Class Customer Satisfaction Score.

DISCOVER HOW WE CAN HELP YOUR BUSINESS THRIVE

 
Ready to speak with an IT professional? Give us a call!
Supporting over 3600 users
Supporting over 3600 users
Serving organizations coast to coast
Serving organizations coast to coast
More than 28 years experience
More than 28 years' experience
adam atwell

Adam Atwell

Cloud solutions architect

Adam is passionate about consulting with organizations across the country to help them develop and execute a cloud adoption strategy that meets their business needs and future objectives. Adam oversees and manages our company strategy for Microsoft 365 adoption and is responsible for future growth and development inside Microsoft 365 and other cloud technologies.