At KiteTech, we think our clients are the greatest! See what they have to say about us.

Our client experience

For 30 years, Kite Technology has been helping organizations across the United States leverage technology and access the IT solutions they need to meet their business objectives. We strive to build strong client relationships by delivering an extraordinary client experience to every person we interact with. This means we do the little things, as well as the big things, that blow people away – the kind of experiences that leave our clients wanting to tell their friends.

5-Star Google Rating IT Services

We believe that the strongest proof we can provide of the level of IT services we deliver, is that our clients are willing to share their experiences with others. Check out our Google Reviews to see what our clients have to say about KiteTech.

Google Rating
5.0
Based on 159 reviews
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Tori Haslup (.
Tori Haslup (.
1710259483
Gilly G.
Gilly G.
1709819040
Edward was extremely helpful and was able to resolve my issue with the authenticator app in less than 5 mins! He was extremely nice on the phone and was completely understanding. 10/10, hope he has a great day!
Danielle L.
Danielle L.
1708524744
I've always had top quality service with Kite. Associates are friendly and knowledgeable, and the communication is amazing. I would recommend them for IT services again and again.ETA: Have had a couple tickets the past few weeks with Kite and the service is still stellar. Can't recommend them enough!ETA Pt 2: Still amazing service! Edward is one of my favorites -- always super friendly, professional, and efficient.
Jim T
Jim T
1708444920
Kite Tech response time and problem resolution time is very swift than expected, considering the number of calls they receive. I places a call to them on 2/20/24 for log in issues and the was resolved in matters of minutes.
Carolyn G.
Carolyn G.
1708110175
Thanks TEAM! 🙂
Jeff R.
Jeff R.
1706801865
Eric M.
Eric M.
1706623574
They do great work and cared for me well.
Audrey S. P.
Audrey S. P.
1706555707
Maria M.
Maria M.
1704921433
Mallory S.
Mallory S.
1704215828
Great staff and good response times!
John L.
John L.
1703081979
Justin does a great job. thanks.
Carol B.
Carol B.
1700153885
Kite Technology support is so helpful and easy to understand when I must navigate to fix the problem. Love them! They always take the time to help me understand and are so wonderful to work with.
Deb H.
Deb H.
1697122528
quick response and corrected the problem.
Brian D.
Brian D.
1696436317
Nate was able to help me with my new computer at the firm. Helping me set up my desktop, and printer. It was so easy! Response was fast and service was great. One of the reasons we always refer Kite to our partners!
Rachel O.
Rachel O.
1695918275
John Louque was a great IT guy that was able to help me resolved my computer issue within a timely manner.
Sayword C.
Sayword C.
1694445995
Had a Fantastic Experience! Very kind and straight forward with directions. Fast and Easy Fix! They did a great job!
Tina W.
Tina W.
1694180309
“Ed was awesome!”
Cary B.
Cary B.
1693941609
Edward is AWESOME! He helped configure an app in moments!
Marc B.
Marc B.
1692370018
Very responsive, they always solve my problems
Shaina W.
Shaina W.
1692361838
Friendly, and solved the problem.. Thank you Kite!
Marguerite P.
Marguerite P.
1691680284
Kite folks--every one that I've dealt with--are friendly and knowledgeable. They get the job done!
Lori H.
Lori H.
1689961554
Thank you for helping with my scan snap. Great job and friendly service
Spencer L.
Spencer L.
1689344603
We have used Kite Technology for our IT Helpdesk and remote technology support for almost seven years. Kite has taken great care of us (123 employees), which allows me to focus my time on new business instead of IT.
santonis M.
santonis M.
1688565900
Professional, Knowledgeable, friendly staff. From their Help Desk when we have daily issues, to projects and keeping up w/ technology they handle all of our needs. They also collaborate w/ our vendors that require software to make sure we are secure and ask the right questions. Their staff has layers of knowledge and when planning projects or confronted w/ technical challenges, they make sure they pair us w/ the right tech. They also have after hours/emergency support when issues arise outside of normal work hours. Happy to partner w/ Kite Technology and their Team.
Rachel
Rachel
1687203541
I've had to call into Kite several times now regarding setting up my equipment and software with a new employer. On each occasion, I really appreciated the responsiveness. There was hardly any downtime before someone was answering my call and remoting into my laptop to find a solution. They even knew about an obscure issue only affecting Lenovo products and gave the fix quickly. All the reps I've spoken with thus far are kind, personable and have a sense of humor.
Dustin B.
Dustin B.
1686945719
Steven was very kind. Easily explained things so I could understand and resolved my issue quickly.”
Monica I.
Monica I.
1686838984
Alejandra G.
Alejandra G.
1686076147
Everyone at Kite is so helpful and patient when calling and asking for help. Love having them just a phone call away
Traci M.
Traci M.
1685737521
Edward is so kind, efficient and personable!
Jessa D.
Jessa D.
1685712625
Edward was the star! I called in with a simple MFA issue. He went above and beyond laughing during the wait times when we had to have a conference call. His follow-up was very prompt, and very kind. I never once felt "dumb" for having my tech issue - I felt comfortable and informed for future reference. Very proud to have Kite with our agency to help us for times like yesterday. Thank you again Edward.
Elise S.
Elise S.
1685459502
Steven K. with Kite helped out our company TREMENDOUSLY! We were having so many issues because of Microsoft, and Steven worked hard until the issue was resolved. I don't normally leave feedback, but had to for him! Thank you, Steven!!
Garrett T.
Garrett T.
1684780649
“Justin, who helped with my issue, made the experience! Super friendly and very helpful!”
Corrina G.
Corrina G.
1684777539
The responsiveness, professionalism, and kindness from Kite techs is second to none. The techs understand if we are calling, we can't do our job and need help now not in hours. Every person I've spoken with has been top notch.Thank you Kite for your partnership.
julie S.
julie S.
1682948374
Very pleased with Josh, Beth & Allison who have helped me so much when my OS had to be rebuilt.
Tom K.
Tom K.
1681915587
If you need quality, reliable support with fast response time then you should choose Kite. My highest recommendation and I do not provide those readily. Thank you
John J.
John J.
1681912817
My tech, Axel, took ownership of my computer, got my Vertafore system up and running on my desktop (laptop already done, also with a great assist from Kite) and set me up. Thanks, Kite!”
Tammy T.
Tammy T.
1681912212
Nate is extremely helpful & quick to respond!
jagadeesh L.
jagadeesh L.
1680620669
Lindsey S.
Lindsey S.
1680178832
Easy and helpful IT!!
Traci M.
Traci M.
1680118585
Nate was pleasant and very helpful, first thing this morning. Although the problem I have been experiencing has to do with Microsoft Edge, Nate was able to give me a work around so I am able to do what I need.
J. Sean F.
J. Sean F.
1680100736
Kite Tech Group just coordinated with Document Essentials to install a new Lexmark MFP at my office and a great job was done by all involved! Highly recommend both companies and will continue to partner with them!
Meghan S.
Meghan S.
1679571682
Kite has been very helpful to our business consulting on EPIC. We are always learning big and small things from them that make a difference. Thank you!
rknapp84
rknapp84
1679406797
Marco O.
Marco O.
1677772889
Laura F.
Laura F.
1677762304
Kite Technology is excellent to work with for providing tools and answers to be productive and efficient.
Emily T.
Emily T.
1677084363
Mr. Taylor was helpful and friendly, and he got everything quickly and correctly installed. Thank you!
Stacie F.
Stacie F.
1676389145
Nate was pleasant and helpful. No one wants to have to call for IT help, but he made it a quick and painless experience. My issue was resolved quickly, and I was able to get on with my day. Thanks again!
Olga S.
Olga S.
1676388390
I was working remotely. I had some trouble connecting to the VPN and I had some other issues. I called Kite Tech spoke with Allison Rutters. She was knowledgeable, very helpful and quick resolving the issue in timely matter. Thank you, Allison!”
Lacey R.
Lacey R.
1676385909
Nate is AMAZING!! He was super helpful and thorough in explaining the differences in the account types we have as an organization, what the best way to solve our concern would be, and set up the solution for me within 5 minutes! Super friendly, helpful, and just all around a great customer service experience!
Eric F.
Eric F.
1679162395
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Best-In-Class Customer Satisfaction Score

Best-in-class customer satisfaction score

Our Help Desk is staffed by IT professionals who excel at solving technical issues while providing an exceptional client experience. See what our clients have to say about their experience working with our help desk team. 

A customer talking about their experience with you is worth ten times that which you write or say about yourself.”

– David J. Greer

Client Testimonials

At KiteTech, we are passionate about delivering outstanding technology solutions and services to our clients. We strive to exceed our clients’ expectations and go above and beyond with every touch point. Here is what some of our clients have to say about working with us.

5-Star Rating on Clutch

Clutch is a B2B research, ratings, and review website that identifies the best IT Service Providers on the market. Clutch ranks businesses based on more than a dozen quantitative and qualitative criteria, such as customer feedback, company history, client roster, industry reputation, and market presence. 

To read our Clutch reviews on the Clutch Dashboard, click here.

To read the Clutch case study on our blog, click here.

Our 3d proven process

With 30 years’ experience, Kite Technology has earned a reputation for providing high-quality Managed IT and Consulting Services to organizations across the country. The secret? Our Proven Process that enables our clients to operate more effectively, prepare for the future, and experience greater business success year after year.

DISCOVER

We meet and listen to your vision for your organization and unique challenges. Then, our experts thoroughly assess your environment. Using our findings, we make recommendations that lead to a plan to reach your goals.

DEPLOY

During an onboarding meeting, we lay out the transition plan. Then we start working to ensure a seamless, secure transition. We’ll document information about your applications, vendors and equipment. You’ll meet your dedicated KiteTech support team, and your services are professionally implemented.

DELIGHT

Strategic Planning, Proactive Maintenance, Help on Demand, by people who are technically strong and eager to provide you an extraordinary client experience with every interaction. We regularly get strong positive feedback about our quality work and our caring people.

adam atwell

Adam Atwell

Cloud solutions architect

Adam is passionate about consulting with organizations across the country to help them develop and execute a cloud adoption strategy that meets their business needs and future objectives. Adam oversees and manages our company strategy for Microsoft 365 adoption and is responsible for future growth and development inside Microsoft 365 and other cloud technologies.