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Our Client Experience

Investing in people, one relationship at a time

At KiteTech, we think our clients are the greatest!
See what they have to say about us.

For 30 years, Kite Technology has been helping organizations across the United States leverage technology and access the IT solutions they need to meet their business objectives. We strive to build strong client relationships by delivering an extraordinary client experience to every person we interact with. This means we do the little things, as well as the big things, that blow people away – the kind of experiences that leave our clients wanting to tell their friends. 

5-Star Google Rating IT Services

We believe that the strongest proof we can provide of the level of IT services we deliver, is that our clients are willing to share their experiences with others. Check out our Google Reviews to see what our clients have to say about KiteTech.

Google Rating
5.0
Based on 80 reviews
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Megan E.
Megan E.
19:43 09 May 22
I have always had a great experience dealing with Kite Tech. Their employees are helpful, knowledgeable, friendly, and prompt when addressing any IT issues. I highly recommend using them as you will not be disappointed.
Susan S.
Susan S.
14:06 06 May 22
Stephanie was extremely patient and helpful in updating my Acrobat, as I was having corrupted files. She also updated my home page. Very patient, polite and professional.
Carrie W.
Carrie W.
17:01 29 Apr 22
Always a pleasure working with the staff at Kite Technology! They are professional, knowledgeable and always provide a quick resolution. Highly recommended!
Amy O.
Amy O.
16:48 08 Apr 22
rknapp84
rknapp84
10:40 08 Apr 22
Helen C.
Helen C.
20:00 07 Apr 22
Kim B.
Kim B.
16:56 01 Apr 22
Quick service, friendly and professional technician. Overall, a great experience.
James B.
James B.
17:27 28 Mar 22
Great service from Christian, who coached me through the process of adding my work E-mail to my new Cell at 6:00 PM. It could not have been any easier or handled better. I work remotely 100% of the time so I am totally dependent on Kite and they come through with flying colors every time in an extremely professional and friendly manner, it's like speaking with your friend!! Thanks Kite Tech!!
Chris R.
Chris R.
12:14 24 Mar 22
Patti D.
Patti D.
17:59 15 Mar 22
I have worked with Kite Tech Group for over 25 years. They are extremely knowledgeable, professional & personable. I would recommend them highly.
Nancy B.
Nancy B.
23:13 11 Mar 22
Called in & Beth was able to fix my computer issue in a matter of minutes. l was very impressed!
Phyllis S.
Phyllis S.
04:32 10 Mar 22
The techs at Kite Technology are professional, knowledgeable, pleasant and very patient. They almost always can take care of your problem or question immediately and efficiently. If more research is needed or it must be turned over to someone with different expertise, you can count on them to follow through. I’m always amazed by their expertise and wide knowledge base. They follow up every service call with an email to be sure the reason for the call is resolved. They are like a well oiled machine. It is evident that Kite Technology hires the best people and knows how to deliver truly exceptional service.
James S.
James S.
17:42 08 Mar 22
Spencer L.
Spencer L.
17:35 02 Mar 22
We have used Kite Technology for our IT Helpdesk and remote technology support for almost seven years. Kite has taken great care of us (123 employees), which allows me to focus my time on new business instead of IT.
Sandra B.
Sandra B.
01:58 26 Feb 22
Jean C.
Jean C.
18:43 25 Feb 22
When excellent service is received, I enjoy letting others know. Our church recently had Ryan Cole spend a good part of the day helping us with some problems. Unfortunately for Ryan, one issue turned into about five more requests for help. Fortunately for us, Ryan never acted like it was too much trouble. What a gem Kite has with Ryan. This is not the first time I have interacted with him, and his attitude and helpfulness are consistently the same. Good job, Ryan!!
Inday T.
Inday T.
18:16 25 Feb 22
Christian was very patient and went the extra mile to make sure my computer was up and functioning properly. Thanks so much!!
Karen B.
Karen B.
17:57 25 Feb 22
Kite Tech is always Quick, Reliable and immediately get the problem resolved in no time so that I can get back to my work. They are always very Professional, courteous and take the time to listen and help you at your most crucial moments. If the Technician cannot resolve the issue right away, they let you know they have to escalate the issue to someone higher up with the knowledge needed to correct the problem. I have never had a Tech Team as great as they are or as efficient. I absolutely love them.
Jessica D.
Jessica D.
17:54 25 Feb 22
Shane was super helpful and quick to resolve my issue! He was also very nice. Thanks Shane!
Liz H.
Liz H.
17:50 25 Feb 22
Friendly, helpful and was able to get my problems resolved in a reasonable amount of time. Christian, did a great job!
Bernie L.
Bernie L.
11:55 22 Feb 22
Kite is a great IT company, we use them in our office. They always resolve our issues in a timely manner. Wouldn’t hesitate to recommend them to others.
Becky A.
Becky A.
15:26 15 Feb 22
Kite Technology was the best decision that our agency has ever made. We went from so many open loop holes to now being secure and working smoothly. Kite Tech is very knowledgeable with top of the line implementation, service, and call representatives.
santonis M.
santonis M.
15:24 15 Feb 22
Professional, Knowledgeable, friendly staff. From their Help Desk when we have daily issues, to projects and keeping up w/ technology they handle all of our needs. They also collaborate w/ our vendors that require software to make sure we are secure and ask the right questions. Their staff has layers of knowledge and when planning projects or confronted w/ technical challenges, they make sure they pair us w/ the right tech. They also have after hours/emergency support when issues arise outside of normal work hours. Happy to partner w/ Kite Technology and their Team.
Juliet S.
Juliet S.
11:06 13 Feb 22
It is always a professional experience when dealing with KITE. I always have my issue resolved within minutes.
Malinda D.
Malinda D.
02:42 12 Feb 22
Beth was amazing! She turned my work computer from a brick to full access in just a few moments. Couldn't have been nicer or faster. Got me back to work in no time.
samantha A.
samantha A.
20:37 11 Feb 22
Kite Technology Computer Wizards waving magical wands fixing tech issues are greatly appreciated! Thanks for making the troubleshooting less troublesome!!!
Kay H.
Kay H.
13:37 07 Feb 22
Kite Technology is a very good company to have when you are having IT issues.There workers are so patient and very knowledgeble.
Dawn J.
Dawn J.
13:26 07 Feb 22
“Christian got back to me, diagnosed, and resolved the issue quickly. It's always a pleasure to work with the staff at Kite. They are quite knowledgeable and always polite and professional.”
Dawn D. W.
Dawn D. W.
00:48 05 Feb 22
Allison was amazing, helpful, and professional as always. It is always a pleasure working with the techs there.
Eric O
Eric O
20:25 02 Feb 22
Lisa B.
Lisa B.
17:12 10 Jan 22
Christian was very knowledgeable and was able to quickly fix my issue, with no interruption in my day! He is AWESOME!
Dawn S.
Dawn S.
21:16 21 Dec 21
Stephanie went the extra mile and found a solution for my glitch! Thanks so much for keeping at it until a fix was located.
Craig S.
Craig S.
15:08 08 Dec 21
Julieta O.
Julieta O.
20:13 15 Nov 21
Gillian S
Gillian S
14:31 12 Nov 21
What a pleasant experience, from the fractional wait time to get connected with a Kite rep to the end of the call. Stephanie was knowledgeable and friendly. Everything was resolved smoothly, cleanly and efficiently. Thank you, Stephanie!
Danielle L.
Danielle L.
12:45 09 Nov 21
I've always had top quality service with Kite. Associates are friendly and knowledgeable, and the communication is amazing. I would recommend them for IT services again and again.ETA: Have had a couple tickets the past few weeks with Kite and the service is still stellar. Can't recommend them enough!
John L.
John L.
14:53 13 Oct 21
Tamika B.
Tamika B.
18:02 01 Oct 21
Shane had a pleasant personality and was able to help me with my issue!
Dawn R.
Dawn R.
14:51 03 Sep 21
Alex was wonderful, as always!
JIm L.
JIm L.
16:38 06 Aug 21
Excellent Service
Robin E.
Robin E.
18:10 03 Aug 21
Kelly G.
Kelly G.
17:36 21 Jul 21
Allison was wonderful! she understood exactly what I needed done (even though I wasn't very clear myself on what I needed!) Takes the pressure off the non-IT tech person and puts it in the right hands! Just a great experience! You guys ROCK! All Aces in my book!
Janet H.
Janet H.
11:37 01 Jul 21
Michael C.
Michael C.
17:39 28 Jun 21
wendy H.
wendy H.
17:34 07 May 21
Sheri O.
Sheri O.
14:15 04 May 21
Krystal Son is phenomenal and has helped me every step of the way to establish a outlook workflow for my team members. She is an asset to Kite and is very responsive to your business needs.
Elizabeth H.
Elizabeth H.
15:31 25 Apr 21
I've worked with a number of different Kite Tech staff over the past few years and each person has been helpful, patient, informative, and fabulous to work with. I most recently worked with Krystal on a few different computer issues. She was amazing! She explained the problem, what she did to fix the problem, and tips to avoid the problem in the future. And did I mention she was also very quick to respond to my request for help? I recommend Kite Tech highly.
Linda H.
Linda H.
13:52 16 Apr 21
Great service! The problem was solved and I was back to work in less than 5 minutes.
Julie P.
Julie P.
20:14 09 Apr 21
Nicholas K.
Nicholas K.
16:45 30 Mar 21
Linda S.
Linda S.
18:34 13 Mar 21
Our office has been working with Kite Tech for several years now. They are always helpful and patient when I call with issues. Calls are handled promptly and professionally. Looking forward to continuing working with them.
Trina R.
Trina R.
21:25 01 Mar 21
Michele S.
Michele S.
13:58 01 Mar 21
Everyone here is so personable and professional. Anytime I have an issue, no matter how big or how small, they respond immediately. My problems are investigated thoroughly and resolved quickly and efficiently. They even take the extra step to follow up making sure everything is working smoothly after the fact. A real customer service-oriented team that is always friendly and helpful!
Linda S.
Linda S.
16:27 26 Feb 21
Shane from Kite Technologies was able to fix my computers issues both efficiently and professionally as always!
Debbie T.
Debbie T.
15:48 19 Feb 21
In today's world it is refreshing to stumble upon a business whose employees reflect their product in a professional and helpful manner. Alex was the technician assigned to assisting me on a computer issue. He was professional, friendly, patient and willing to go the extra mile with a cheery manner.
Lisa
Lisa
20:08 04 Feb 21
Kite Technology is consistently reliable. They take care of all our IT needs and keep our office running very smoothly. I'd recommend them to anyone.
Jean A.
Jean A.
19:34 18 Dec 20
Kite Technology Group is fantastic. They are fast, quick and always keeps us up and running. Highly recommend them, you will not be disappointed. Staff are so friendly, professional.
Nicole C.
Nicole C.
22:21 04 Dec 20
Beth is an asset to Kite. She’s friendly, knowledgeable and always helps with my tech issues. I got locked out of VPN and she was able to unlock me and then proceeded to assist to help me set up my new computer with the VPN as well as other apps I use for work on my new computer. She was so gracious and so friendly.
Doodlebeef L.
Doodlebeef L.
18:54 22 Oct 20
Courtney F.
Courtney F.
14:15 08 Oct 20
Kite has been supporting the organization I work for for some time. I've always had a positive experience when calling in or emailing with a computer issue. Their staff are friendly, knowledgeable and courteous. I highly recommend their services.
Alex R.
Alex R.
14:24 18 Aug 20
Everyone I've dealt with is very friendly
Kelly H.
Kelly H.
16:03 13 Aug 20
Shane was very knowledgeable and fixed my issues perfectly! I would highly recommend. Thank you!
Aaron S.
Aaron S.
17:11 12 Aug 20
Alex was very efficient in solving our network issue. He then went above & beyond to setup additional devices on the network. Awesome job!
Rick & Brenda R.
Rick & Brenda R.
15:00 02 Apr 20
Our business began working with Kite Technology Group in the summer of 2019. The level of expertise they provided made the transition to their services very smooth. They continue to provide recommendations to improve our technology systems and have become a true partner to our business. Kite is always responsive to our requests, has outstanding trouble shooting capabilities and is always there to keep our systems up and running. We are so thankful that we partnered with Kite!
Gerard W
Gerard W
19:24 20 Mar 20
Kite Technology has been handling IT needs at Howe Insurance Group for several years. Going with Jeff Kite and his team has been one of the best business decisions we have ever made. The help desk is informed and always on the ball, and special projects such as security upgrades and, recently, installing all new Windows 10 workstations are handled with professional precision. Great people. A Five Star operation for sure.
Morgan G.
Morgan G.
14:00 19 Mar 20
Kite has been great helping set up my remote workspace, solved my problems quickly and efficiently in a time where MANY people need their services. Well done!
Fran D.
Fran D.
16:32 17 Mar 20
I work remotely from home usually once a week and have used Kitetech whenever I have a problem. They are always very courteous and knowledgeable. Starting this week I, like many people, am working remotely from home now 5 days a week. Although my wait time might have been a little longer, when I talked to both Chris and David, they were so patient and took their time with me, and I know they have been swamped with calls this week. They never made me feel like my call was a burden, and went out of their way to solve my connection problems. I big THANK YOU to both of them!!
Jackie Z.
Jackie Z.
17:25 13 Mar 20
Kite Tech has been our IT provider for almost 5 years. I always appreciate the fact they look into our issues deeply and try to resolve them ASAP. I very much enjoy working with their staff as they are always knowledgeable and professional.
Melissa C.
Melissa C.
15:30 05 Mar 20
Provided on going problem solving with my computer issues! Very responsive and helpful.
Melinda N.
Melinda N.
17:02 27 Feb 20
Great IT company! We've been working with Kite for several year and continue to love them! The staff is always friendly and gets our issues resolved quickly. The techs even go the extra mile explaining why things happen and how I can avoid it happening again. Highly recommend them!
Ryan E.
Ryan E.
16:42 26 Feb 20
Kite Technology is a great company to partner with for all of your IT needs. They truly care about their clients needs and are focused on providing the highest quality help desk support, infrastructure planning and network security services every day.
Angelo N.
Angelo N.
14:12 26 Feb 20
We have been using Kite Technology Group as our IT firm for several years now. They specialize in providing IT support to the insurance industry and have found them to be responsive and able to correct problems remotely, as well as on site when needed. Their staff is professional, responsive and recently we upgraded to Office 365 and I needed and needed help upgrading my home office computer. I called their office and Gary was great help, he had me up and running in no time. If you are looking to change IT firms give Kite a call.
Stella L.
Stella L.
19:42 30 May 19
I met Kite Technology at an Applied Net conference last June. The company sounded nice. I called their implementation team a week later in hopes to get some consulting work. That's when our relationship began. I under a year they helped us with training, set-up a brand new networking infrastructure, assisted with ordering hardware for our new office, and even freed up my time by taking care of small support issues since my users can just call the support line. We are very happy with our partnership with Kite and highly recommend them.
Morgan E.
Morgan E.
15:33 22 May 19
Kite was instrumental in our Agency Management System conversion, and they have been performing excellent IT support for our company ever since! I highly recommend them, both for their expertise and excellent customer service.
Andrea M.
Andrea M.
13:48 18 May 19
Great IT company with amazing customer service and speedy issue resolution. We have been a client for over 10 years! I would definitely recommend them if you want top notch service. Let them worry about your IT so you can concentrate on your own business!
Mike G.
Mike G.
23:27 20 Jun 18
Jason G.
Jason G.
15:13 24 Sep 17
Best IT company on the planet
Elisabeth R.
Elisabeth R.
07:50 19 May 17
Gg
Ranika R.
Ranika R.
21:53 10 Jan 22
David K.
David K.
10:52 29 Oct 19
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A customer talking about their experience with you is worth ten times that which you write or say about yourself.”

– David J. Greer

Best-In-Class Customer Satisfaction Score

Our Help Desk is staffed by IT professionals who excel at solving technical issues while providing an exceptional client experience. See what our clients have to say about their experience working with our help desk team.

Client Testimonials

At KiteTech, we are passionate about delivering outstanding technology solutions and services to our clients. We strive to exceed our clients’ expectations and go above and beyond with every touch point. Here is what some of our clients have to say about working with us.

Our 3D Proven Process

With 30 years’ experience, Kite Technology has earned a reputation for providing high-quality Managed IT and Consulting Services to organizations across the country. The secret? Our Proven Process that enables our clients to operate more effectively, prepare for the future, and experience greater business success year after year.

proven process iamge
Discover

We meet and listen to your vision for your organization and unique challenges. Then, our experts thoroughly assess your environment. Using our findings, we make recommendations that lead to a plan to reach your goals.

DEPLOY

During an onboarding meeting, we lay out the transition plan. Then we start working to ensure a seamless, secure transition. We’ll document information about your applications, vendors and equipment. You’ll meet your dedicated KiteTech support team, and your services are professionally implemented.

Delight

Strategic Planning, Proactive Maintenance, Help on Demand, by people who are technically strong and eager to provide you an extraordinary client experience with every interaction. We regularly get strong positive feedback about our quality work and our caring people.

DISCOVER HOW WE CAN HELP YOUR BUSINESS THRIVE

 
Ready to speak with an IT professional? Give us a call!
Supporting over 3600 users
Supporting more than 4,000 users
Serving organizations coast to coast
Serving organizations coast to coast
More than 28 years experience
30 years of experience
adam atwell

Adam Atwell

Cloud solutions architect

Adam is passionate about consulting with organizations across the country to help them develop and execute a cloud adoption strategy that meets their business needs and future objectives. Adam oversees and manages our company strategy for Microsoft 365 adoption and is responsible for future growth and development inside Microsoft 365 and other cloud technologies.