supplemental IT

Four Gaps You Can Fill with Partner IT

Equipping your company with the right IT solution is critical to your success. For some companies, this may mean outsourcing their IT needs entirely, while others may choose an in-house approach and hire one or more employees to manage their technology needs. Like so many other aspects of business, IT strategy can be more art than science. There is no one right answer, and in fact, we have often found that there can be tremendous value in considering the best of both worlds – supplementing an internal IT team with services from a Managed IT Service Provider.

What is Partner IT?

Partner IT is what we at KiteTech call the approach to IT management that involves a combination of in-house staff and external service provider(s). This can also be referred to as Supplemental IT or Co-Managed IT. These offerings are designed to augment and support your existing internal IT staff member or team and create a partnership that drives the level and quality of technology services your business receives. Leveraging the co-managed IT approach enables your company to benefit immensely from the convenience and inside knowledge of an in-house IT team paired with the collective expertise and extensive resources available in a Managed IT Services team. 

The beauty of these offerings is that services can be customized to fit your unique business needs. Leveraging Partner IT can help you scale your business, expand your internal IT teams’ capabilities, and fill in specific gaps you currently have without the hassle of adding additional employees. In this blog post, we review four types of gaps that we have found can be filled effectively by utilizing Partner IT services in your business.

Four Gaps You Can Fill With Partner IT

1. The Time Gap

Time is the most valuable resource any of us have. Even with all the money in the world, you still could never buy a 25-hour day. With only so many waking hours each day and even fewer hours dedicated to work, it is vital to focus your energy on your most important priorities. If you are a member of an internal IT team or the sole IT director in your organization, you can probably relate to the pressure that comes with being pulled in multiple directions with competing priorities and feeling like there is never enough time to do it all. Maybe you find yourself working all day to fix broken computers and printers when you should be focusing on building systems and processes to make your team more efficient. Or maybe you are dying to interact face-to-face with your team members, fixing their issues directly, but instead, you need to spend your day alone in your office writing policies and procedures. Ask yourself – What is the value of the work you find yourself doing?

If you are constantly getting stuck putting out fires or working on items on the bottom of your priority list, you may never find the time to work on more strategic tasks and projects. That’s where leveraging Partner IT can help. Partner IT can handle tasks like end-user support, back-end monitoring, maintenance, and updates giving you the bandwidth to focus on more important things. Rather than keep trying to outrun the treadmill, leverage the extra resources that come with Partner IT to offload the work distracting you from your most valuable priorities.

2. The IT Tools Gap

Like a skilled construction worker, you are only as powerful as the tools you bring to the job. You may have decades of experience building houses; you may even be world-renowned for your work, but if you left your power tools at home and only brought a screwdriver, all the experience and talent in the world won’t save you from wasting your whole day not getting much done.

As you probably already know, the right tools for IT management can get expensive quickly. However, partnering with a Managed IT Service Provider gives you access to best-in-class tools and resources bundled right in with the services provided. For instance, management tools like remote control and ticketing to endpoint software like anti-virus and automation can all be included in your services. You will not only save on the cost but also on the time you would spend maintaining the tools as your IT Partner does the maintenance for you. What’s more, you won’t need to deal with several different vendors, managing separate contracts and paying separate bills. You only manage the relationship with the Partner IT provider.

3. The IT Expertise Gap

Technology changes so rapidly that no one person can claim to know it all. With enough direct experience and enough appetite for learning, you can certainly become an expert on your company’s technology stack, but keeping up with all the new developments and emerging technologies is challenging.

There is profound power in numbers when it comes to learning and sharing knowledge. With Partner IT, you are backed by an entire team of IT professionals with a vast array of roles, skills, and specialties. For example, our KiteTech team members stay tuned to current IT and security trends and best practices and consistently share information across and outside our organization. Having access to the collective knowledge and expertise that comes with partnering with an IT Service Provider can be a game-changer when planning strategic initiatives or deploying new technology in your business.

4. The Coverage Gap

We’ve seen it countless times. When you’re the only IT person in the business or a small IT team in a large company, your services and skills are heavily relied upon for every issue that comes up day after day. When you are absent, or a team member takes off, your company suffers, and you feel responsible. The result is a crushing sense of personal pressure that is overwhelming and, in our opinion, unfair.

With Partner IT, you can have an entire team backing you up and filling in for you when needed. Having an IT partner you can rely on creates a solid layer of redundancy that allows you to take a step back and completely relieve the stress associated with taking time off. With the right partnership, you can do your job every day while preparing your partner team to fill in for you when and how you need it. You deserve to take a vacation too, and you shouldn’t have to suffer from the guilt of the void you leave behind.

We haven’t even mentioned sick days, which can have the same effect, and are obviously much less in your control. The last thing you want is to be stressed about work when you are trying to recover.

Is Partner IT Right for your Business?

Each business is unique, and your approach to IT should be tailored to meet your organization’s specific current and future needs. Partner IT is a powerful strategy that can position a team of experts behind your internal team to understand your challenges, provide valuable guidance, and fill gaps like the ones we’ve discussed here. If your internal IT team is overextended and could benefit from additional support, it consider whether it’s time to supplement your internal team with a Partner IT service. 

Kite Technology's Partner IT Services

Kite Technology’s Partner IT services give your organization the ability to decide which services to keep in-house and which would be better suited for outsourcing to us. The idea is to create a partnership where Kite Technology can support, empower, and supplement your existing IT team so they can be more successful. To learn more about Kite Technology’s Partner IT solution or any of our other services, please reach out to schedule a conversation. We would love the opportunity to learn more about your technology needs and see how we can help you meet your business objectives.

Picture of Daniel Gilbert

Daniel Gilbert

Chief Operating Officer
Kite Technology Group

8 Benefits of Outsourcing your IT Support

Have you considered using outsourced IT support for your business?

There is no question that having high-quality IT support gives your business tremendous advantages. Technology touches almost every facet of your organization. As such, you should take every measure possible to ensure that your systems work smoothly, securely, and continually. The key to running superior IT systems is to employ a highly skilled team that is well-aligned with your company’s unique business objectives.  

But should you do this on your own, or should you rely on the help of an outside source? 

In any case, there are several advantages to partnering with an outside firm that specializes in IT strategy and support (commonly known as Managed Service Providers). If you don’t employ IT staff of your own, you can outsource it entirely. Still, if you do have your own IT, you can find a Managed Service Provider to partner with your in-house IT to give your team the best support possible. Whichever path you choose, you can reap the benefits of using outsourced IT 

In this article, we’ll cover 8 of the main benefits your business can gain by outsourcing your IT support to a Managed IT Service Provider.  

8 Benefits of Outsourced IT Support

1. Increased Expertise and Resources

Probably the most immediate and valuable benefit of using outsourced IT is the sheer concentration of talent your business can access. IT firms continually recruit highly talented engineers to build teamwho work well together to deliver excellence to their customersWhen working with an IT provider, your organization will benefit from the expertise of an entire team of technology professionals. Not having the responsibility of hiring additional IT staff also frees up resources that you can now use for filling other positions in your company. 

2. Round-the-Clock Monitoring

A good Managed IT Service Provider deploys systems to their customers to constantly monitor for problems and automatically remediate any issues found. This automation can prevent many issues that would otherwise disrupt your employees and hinder productivity. You can think of these monitoring systems as an employee who works 24/7 at no extra cost! 

3. Faster Response Time

Some problems just can’t be avoided. When something goes wrong, or if one of your employees has a question and simply wants to talk to a person, it is crucial to have an excellent Help Desk at the ready. With only one or two technicians in-house, you may find that the demand for help quickly overgrows the size of your team. With a larger help desk support team in an outsourced firm, you can have more immediate access to the help you need. 

4. A More Focused In-House Technology Team

Maybe you want your in-house IT team to focus more on another area of your business, such as customer service systems or strategic planning. By supplementing your internal team with a Managed Service Provider, you can free up your team to spend time in other areas where they are more productive or providing more value to your company.  

5. Scalable IT Services with Predictable Costs

As you grow your company, your need for IT support grows with it. With an in-house IT team, how do you know when it is time to hire? When you do hire, are you prepared to perhaps double your IT expenditure overnight? With an outsourced firm, your provider does the hiring, so you should never have to worry about your company outgrowing your IT team. Furthermore, you won’t bear the entire cost of an additional employee all at once, allowing you to spend on resources elsewhere. While your IT costs may increase over time as your business grows, the increase is gradual and more predictable.

6. More Easily Leverage New Technology

Managed Service Providers typically stay tuned to the latest knowledge of modern technologies. This can enable you to adopt new technology quickly and confidently. If you want your team to be cutting-edge, using the most effective productivity and customer service tools and techniques out there, you can benefit from the help of an outsourced IT firm. They can help deploy the systems and train your employees to get the most value from them. 

7. Increased Security and Compliance

In a world where cybercrime is rising and compliance regulations are getting stricter, it is vital to enlist expert help in securing your company’s dataWith the right IT partner, you can ensure that your team is well-equipped to keep your systems in compliance and as secure as possibleAdditionally, you can respond quickly to new dangers by working with an accredited IT provider who knows the current threat landscape. One of the most respected accreditationof security is the CompTIA Security Trustmark+.

8. Focus on Core Business

Finally, offloading some or all of your IT support to an outside firm allows you and your team to focus more on your core business. Spending less time worrying about technology issues means that you have more time to focus on doing what you love – providing your customers with excellent service and growing your business. 

Choosing the Right Technology Partner for Outsourcing your IT Support

If the idea of outsourcing all or part of your IT support intrigues you, your next step is to find the provider who is right for you. Look for an expert with proven success in your industry and whose values align with yours. At KiteTech, we strive to be the Premier Trusted Technology Partner for independent insurance agencies, nonprofits, legal and medical practices, and other professional organizations. If you’d like to learn more about our services, please reach out to us to schedule a conversation. We are here to help!

Picture of Daniel Gilbert

Daniel Gilbert

Chief Operating Officer
Kite Technology Group

adam atwell

Adam Atwell

Cloud solutions architect

Adam is passionate about consulting with organizations across the country to help them develop and execute a cloud adoption strategy that meets their business needs and future objectives. Adam oversees and manages our company strategy for Microsoft 365 adoption and is responsible for future growth and development inside Microsoft 365 and other cloud technologies.