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on-demand webinar

Developing and Optimizing Your Applied Epic Workflows

Presenters: Lauren Roberts and Jenny Honican

Recorded on April 30, 2025

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To deliver consistent, high-quality service to your clients, developing and optimizing your Applied Epic workflows is a must.

Imagine if a team member at your agency left tomorrow. Would someone else be able to seamlessly continue their work? Without consistent guidelines for daily tasks, each person develops their own methods, leading to confusion when others need to understand their processes. This is why proper workflows in Applied Epic are essential. 

By watching this webinar you’ll gain a greater understanding of Applied Epic workflows as Lauren Roberts and Jenny Honican detail the critical role that workflows serve in your agency. You will also learn how to tailor your workflows to suit your agency’s unique business processes to boost productivity, drive efficiencies, protect against E&O exposures, and enhance client satisfaction. 

Here's what we explore in this session:

  • The importance of establishing standardized workflows
  • The difference between workflows and procedures
  • Key information and instructions to include in your workflows
  • Tools you can use to document workflows
  • Examples of how to implement, train, and audit for workflows 

Watch On-Demand Webinar

Meet Your Presenters!

lauren tripp

Lauren Roberts
Chief Agency Consultant

Jenny Honican, KiteTech Agency Consultant

Jenny Honican
Agency Consultant

About Kite Technology Group

adam atwell

Adam Atwell

Cloud solutions architect

Adam is passionate about consulting with organizations across the country to help them develop and execute a cloud adoption strategy that meets their business needs and future objectives. Adam oversees and manages our company strategy for Microsoft 365 adoption and is responsible for future growth and development inside Microsoft 365 and other cloud technologies.