Baltimore IT Services

OUR IT SERVICES for Baltimore Businesses

As an IT Service Provider serving Baltimore businesses for more than 30 years, Kite Technology understands the ever changing technology requirements of businesses today. From the onset, our team invests time to get to KNOW your business and fully understand your processes and workflow needs. As your Trusted Technology Advisor we will provide strategic oversight and consulting to ensure alignment of your technology infrastructure with your organization’s initiatives and goals.

Kite Technology’s comprehensive technology management solution includes onsite and remote help desk support provided by our talented team of technicians and system engineers. Our proactive approach to maintaining and supporting your infrastructure leverages an advanced set of IT tools and processes to deliver maximum performance, reliability and security for your business. Our goal is to optimize your technology for your needs allowing your staff to be more productive and you the ability to focus on your core business.

Key Components of
Kite Technology's Managed IT Services

Kite Technology packages its suite of key IT services into a comprehensive support package specifically designed to proactively manage the technology needs of businesses in the Baltimore and Mid-Atlantic region.

INFRASTRUCTURE MANAGEMENT

 

Proactive maintenance and support of your entire IT infrastructure

 

Security & Compliance

 

A risk-based approach ensures your business is protected and meeting regulatory compliance

 

 

HELP DESK
SUPPORT

 

Skilled problem solvers who understand what’s important to your business

 

Strategic IT
consulting

 

Strategic planning of your technology roadmap for ongoing business success

 

CLOUD
SOLUTIONS

 

Bring unmatched scalability, flexibility, and reliability to your business

 

BACKUP &
DISASTER RECOVERY

 

Protect your business and assets and ensure business continuity when it matters most

 

10 Benefits of Kite Technology's
Managed IT Services

1

Proactive Solutions

2

Security & Compliance

3

Lower Operating Costs

4

Scalability for Growth

5

Strategic Planning

6

Increased Productivity

7

Workforce Mobility

8

Business Continuity

9

Consultative Approach

10

National Presence

Baltimore's 5-Star Google Rating IT Services

The best evidence we can provide of KiteTech delivering on our service promises, is our clients’ willingness to share positive reviews.

If you would like to see what it’s like to experience exceptional client services like described here, please reach out to schedule a conversation. We welcome the opportunity to learn more about your business and how we can help you meet your objectives.

Google Rating
5.0
Based on 161 reviews
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Julia P.
Julia P.
1712938703
Leni M.
Leni M.
1712341151
Kite does it yet again! Jose provided me with excellent service. He was able to get me back up and running quickly and painlessly!
Tori Haslup (.
Tori Haslup (.
1710259483
Gilly G.
Gilly G.
1709819040
Edward was extremely helpful and was able to resolve my issue with the authenticator app in less than 5 mins! He was extremely nice on the phone and was completely understanding. 10/10, hope he has a great day!
Danielle L.
Danielle L.
1708524744
I've always had top quality service with Kite. Associates are friendly and knowledgeable, and the communication is amazing. I would recommend them for IT services again and again.ETA: Have had a couple tickets the past few weeks with Kite and the service is still stellar. Can't recommend them enough!ETA Pt 2: Still amazing service! Edward is one of my favorites -- always super friendly, professional, and efficient.
Jim T
Jim T
1708444920
Kite Tech response time and problem resolution time is very swift than expected, considering the number of calls they receive. I places a call to them on 2/20/24 for log in issues and the was resolved in matters of minutes.
Carolyn G.
Carolyn G.
1708110175
Thanks TEAM! 🙂
Jeff R.
Jeff R.
1706801865
Eric M.
Eric M.
1706623574
They do great work and cared for me well.
Audrey S. P.
Audrey S. P.
1706555707
Maria M.
Maria M.
1704921433
Mallory S.
Mallory S.
1704215828
Great staff and good response times!
John L.
John L.
1703081979
Justin does a great job. thanks.
Carol B.
Carol B.
1700153885
Kite Technology support is so helpful and easy to understand when I must navigate to fix the problem. Love them! They always take the time to help me understand and are so wonderful to work with.
Deb H.
Deb H.
1697122528
quick response and corrected the problem.
Brian D.
Brian D.
1696436317
Nate was able to help me with my new computer at the firm. Helping me set up my desktop, and printer. It was so easy! Response was fast and service was great. One of the reasons we always refer Kite to our partners!
Rachel O.
Rachel O.
1695918275
John Louque was a great IT guy that was able to help me resolved my computer issue within a timely manner.
Sayword C.
Sayword C.
1694445995
Had a Fantastic Experience! Very kind and straight forward with directions. Fast and Easy Fix! They did a great job!
Tina W.
Tina W.
1694180309
“Ed was awesome!”
Cary B.
Cary B.
1693941609
Edward is AWESOME! He helped configure an app in moments!
Marc B.
Marc B.
1692370018
Very responsive, they always solve my problems
Shaina W.
Shaina W.
1692361838
Friendly, and solved the problem.. Thank you Kite!
Marguerite P.
Marguerite P.
1691680284
Kite folks--every one that I've dealt with--are friendly and knowledgeable. They get the job done!
Lori H.
Lori H.
1689961554
Thank you for helping with my scan snap. Great job and friendly service
Spencer L.
Spencer L.
1689344603
We have used Kite Technology for our IT Helpdesk and remote technology support for almost seven years. Kite has taken great care of us (123 employees), which allows me to focus my time on new business instead of IT.
santonis M.
santonis M.
1688565900
Professional, Knowledgeable, friendly staff. From their Help Desk when we have daily issues, to projects and keeping up w/ technology they handle all of our needs. They also collaborate w/ our vendors that require software to make sure we are secure and ask the right questions. Their staff has layers of knowledge and when planning projects or confronted w/ technical challenges, they make sure they pair us w/ the right tech. They also have after hours/emergency support when issues arise outside of normal work hours. Happy to partner w/ Kite Technology and their Team.
Rachel
Rachel
1687203541
I've had to call into Kite several times now regarding setting up my equipment and software with a new employer. On each occasion, I really appreciated the responsiveness. There was hardly any downtime before someone was answering my call and remoting into my laptop to find a solution. They even knew about an obscure issue only affecting Lenovo products and gave the fix quickly. All the reps I've spoken with thus far are kind, personable and have a sense of humor.
Dustin B.
Dustin B.
1686945719
Steven was very kind. Easily explained things so I could understand and resolved my issue quickly.”
Monica I.
Monica I.
1686838984
Alejandra G.
Alejandra G.
1686076147
Everyone at Kite is so helpful and patient when calling and asking for help. Love having them just a phone call away
Traci M.
Traci M.
1685737521
Edward is so kind, efficient and personable!
Jessa D.
Jessa D.
1685712625
Edward was the star! I called in with a simple MFA issue. He went above and beyond laughing during the wait times when we had to have a conference call. His follow-up was very prompt, and very kind. I never once felt "dumb" for having my tech issue - I felt comfortable and informed for future reference. Very proud to have Kite with our agency to help us for times like yesterday. Thank you again Edward.
Elise S.
Elise S.
1685459502
Steven K. with Kite helped out our company TREMENDOUSLY! We were having so many issues because of Microsoft, and Steven worked hard until the issue was resolved. I don't normally leave feedback, but had to for him! Thank you, Steven!!
Garrett T.
Garrett T.
1684780649
“Justin, who helped with my issue, made the experience! Super friendly and very helpful!”
Corrina G.
Corrina G.
1684777539
The responsiveness, professionalism, and kindness from Kite techs is second to none. The techs understand if we are calling, we can't do our job and need help now not in hours. Every person I've spoken with has been top notch.Thank you Kite for your partnership.
julie S.
julie S.
1682948374
Very pleased with Josh, Beth & Allison who have helped me so much when my OS had to be rebuilt.
Tom K.
Tom K.
1681915587
If you need quality, reliable support with fast response time then you should choose Kite. My highest recommendation and I do not provide those readily. Thank you
John J.
John J.
1681912817
My tech, Axel, took ownership of my computer, got my Vertafore system up and running on my desktop (laptop already done, also with a great assist from Kite) and set me up. Thanks, Kite!”
Tammy T.
Tammy T.
1681912212
Nate is extremely helpful & quick to respond!
jagadeesh L.
jagadeesh L.
1680620669
Lindsey S.
Lindsey S.
1680178832
Easy and helpful IT!!
Traci M.
Traci M.
1680118585
Nate was pleasant and very helpful, first thing this morning. Although the problem I have been experiencing has to do with Microsoft Edge, Nate was able to give me a work around so I am able to do what I need.
J. Sean F.
J. Sean F.
1680100736
Kite Tech Group just coordinated with Document Essentials to install a new Lexmark MFP at my office and a great job was done by all involved! Highly recommend both companies and will continue to partner with them!
Meghan S.
Meghan S.
1679571682
Kite has been very helpful to our business consulting on EPIC. We are always learning big and small things from them that make a difference. Thank you!
rknapp84
rknapp84
1679406797
Marco O.
Marco O.
1677772889
Laura F.
Laura F.
1677762304
Kite Technology is excellent to work with for providing tools and answers to be productive and efficient.
Emily T.
Emily T.
1677084363
Mr. Taylor was helpful and friendly, and he got everything quickly and correctly installed. Thank you!
Stacie F.
Stacie F.
1676389145
Nate was pleasant and helpful. No one wants to have to call for IT help, but he made it a quick and painless experience. My issue was resolved quickly, and I was able to get on with my day. Thanks again!
Eric F.
Eric F.
1679162395
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Experience Extraordinary Client Service

Here at KiteTechnology we pride ourselves in delivering extraordinary client services. This means we do the little things, as well as the big things, that blow people away. We strive to create the kind of experiences that leave clients wanting to tell their friends. We know that there is no greater way to earn Trusted Advisor status than to steadfastly act in our clients’ best interest.​

We are proud of consistently having a Best-In-Class Customer Satisfaction Score.

Baltimore Technical Consulting Services

windows

Microsoft 365 Consulting

As Microsoft continues to expand the features and services included in its Microsoft 365 subscriptions, we find customers are missing out on leveraging these features to drive value to their business. It’s our mission and purpose to help your business realize that value and to grow your bottom line by taking advantage of the functionality available to you.

Apple Logo

Apple Consulting

Kite Technology is proud to participate in the Apple Consultants Network. Apple Consultants are specially trained to help you identify, set up and use Apple technology to help transform the way your business works. We use this expertise to help organizations in a variety of industries identify the best Apple technology for their business needs and assist them in deployment and maintenance over the lifecycle of the solution.

DISCOVER HOW WE CAN HELP YOUR BUSINESS THRIVE

 
Ready to speak with an IT professional? Give us a call!
Supporting over 3600 users
Supporting over 4000 users
Serving organizations coast to coast
Serving organizations coast to coast
More than 28 years experience
More than 30 years' experience
adam atwell

Adam Atwell

Cloud solutions architect

Adam is passionate about consulting with organizations across the country to help them develop and execute a cloud adoption strategy that meets their business needs and future objectives. Adam oversees and manages our company strategy for Microsoft 365 adoption and is responsible for future growth and development inside Microsoft 365 and other cloud technologies.