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Baltimore IT Services

OUR IT SERVICES for Baltimore Businesses

As an IT Service Provider serving Baltimore businesses for more than 30 years, Kite Technology understands the ever changing technology requirements of businesses today. From the onset, our team invests time to get to KNOW your business and fully understand your processes and workflow needs. As your Trusted Technology Advisor we will provide strategic oversight and consulting to ensure alignment of your technology infrastructure with your organization’s initiatives and goals.

Kite Technology’s comprehensive technology management solution includes onsite and remote help desk support provided by our talented team of technicians and system engineers. Our proactive approach to maintaining and supporting your infrastructure leverages an advanced set of IT tools and processes to deliver maximum performance, reliability and security for your business. Our goal is to optimize your technology for your needs allowing your staff to be more productive and you the ability to focus on your core business.

Key Components of
Kite Technology's Managed IT Services

Kite Technology packages its suite of key IT services into a comprehensive support package specifically designed to proactively manage the technology needs of businesses in the Baltimore and Mid-Atlantic region.

INFRASTRUCTURE MANAGEMENT

 

Proactive maintenance and support of your entire IT infrastructure

 

Security & Compliance

 

A risk-based approach ensures your business is protected and meeting regulatory compliance

 

 

HELP DESK
SUPPORT

 

Skilled problem solvers who understand what’s important to your business

 

Strategic IT
consulting

 

Strategic planning of your technology roadmap for ongoing business success

 

CLOUD
SOLUTIONS

 

Bring unmatched scalability, flexibility, and reliability to your business

 

BACKUP &
DISASTER RECOVERY

 

Protect your business and assets and ensure business continuity when it matters most

 

10 Benefits of Kite Technology's
Managed IT Services

1

Proactive Solutions

2

Security & Compliance

3

Lower Operating Costs

4

Scalability for Growth

5

Strategic Planning

6

Increased Productivity

7

Workforce Mobility

8

Business Continuity

9

Consultative Approach

10

National Presence

Baltimore's 5-Star Google Rating IT Services

The best evidence we can provide of KiteTech delivering on our service promises, is our clients’ willingness to share positive reviews.

If you would like to see what it’s like to experience exceptional client services like described here, please reach out to schedule a conversation. We welcome the opportunity to learn more about your business and how we can help you meet your objectives.

Google Rating
5.0
Based on 120 reviews
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John L.
John L.
16:34 26 Jan 23
Justin does a great job. thanks.
Marguerite P.
Marguerite P.
21:16 25 Jan 23
Kite folks--every one that I've dealt with--are friendly and knowledgeable. They get the job done!
Diandra C.
Diandra C.
15:14 24 Jan 23
Kite Tech is prompt, knowledgeable, and friendly. We have a wonderful working relationship with the entire team. They strive to go above and beyond expectations. We are appreciative of the partnership and guidance they provide to our business.
Salikha B.
Salikha B.
14:02 22 Jan 23
Bob B.
Bob B.
21:18 17 Jan 23
Awesome experience with Kite Technology they were very patient and helpful!
Diversified I.
Diversified I.
14:14 06 Jan 23
Steven got my request answered, solved, and informed me on what was causing it and where to fix it going forward super quickly.
carissa F.
carissa F.
17:23 16 Dec 22
Everyone at Kite Tech is very helpful and pleasant. Issues, requests and question have always been resolved and answered in a timely manner. I appreciate the great service they supply to myself and the company I work for.
April J.
April J.
20:22 08 Dec 22
Nate always goes above & beyond for Haughn & Associates. Great customer service & very good at what he does! Thank you nate!
Carol B.
Carol B.
15:39 02 Dec 22
Kite Technology support is so helpful and easy to understand when I must navigate to fix the problem. Love them! They always take the time to help me understand and are so wonderful to work with.
Erik O.
Erik O.
22:06 29 Nov 22
The team at Kite is fantastic! They are quick to respond and very knowledgeable.
Colleen C.
Colleen C.
18:53 23 Nov 22
Kim L.
Kim L.
14:18 21 Nov 22
Steven was super helpful and got me connected to the VPN this morning! Thank you!
Kerri R.
Kerri R.
15:39 11 Nov 22
Patient and very helpful - I can't imagine helping folks remotely with tech troubleshooting, but they do it with ease.
Katie H.
Katie H.
18:10 10 Nov 22
I've worked with Kite Technologies for the last 4 years and they have been great! Always responsive and solutions oriented.I love working with Steven! Not only does he always resolve my issue, he makes great conversation while helping me!
Darlene H.
Darlene H.
16:06 10 Nov 22
Nate was fast and efficient. He resolved all of the technical issues in a professional and friendly way. Thank you, Nate!!
Sharie H.
Sharie H.
18:47 09 Nov 22
Hbz Z.
Hbz Z.
13:44 01 Nov 22
KiteTech is responsive, knowledgeable and continue to go the extra mile with a difficult issue.
April A.
April A.
13:17 01 Nov 22
Beth was so helpful this morning, and even went so far to send me instructions for how to fix the problem on my own next time so I didn't have to bug Kite. Thank you so much for a friendly and helpful voice first thing on a Monday morning.
Phyllis S.
Phyllis S.
17:17 31 Oct 22
The techs at Kite Technology are professional, knowledgeable, pleasant and very patient. They almost always can take care of your problem or question immediately and efficiently. If more research is needed or it must be turned over to someone with different expertise, you can count on them to follow through. I’m always amazed by their expertise and wide knowledge base. They follow up every service call with an email to be sure the reason for the call is resolved. They are like a well oiled machine. It is evident that Kite Technology hires the best people and knows how to deliver truly exceptional service.
vicky G.
vicky G.
13:09 28 Oct 22
Nathan was so kind, quick and helpful! Really appreciated his help this morning in resolving my problem. Thank you!
Brianna S.
Brianna S.
14:00 24 Oct 22
They are so quick to fix things every time I have a technical Issue. I absolutely recommend to anyone or company looking for fabulous tech support !!!!!!
Tia C.
Tia C.
14:08 12 Oct 22
“Nathan was quick to find the problem and walk me through what needed to be done. Joked that something so small can cause such a big problem. I was able to get back to work within a few minutes. Kudos to Kite for knowing the system!”
Blaine C.
Blaine C.
13:48 12 Oct 22
All Techs are ALWAYS enthusiastic to solve even the most mundane issues, and ALWAYS display a brilliant combination of Patience, Understanding, and Knowledge and have never thrown their hands up in surrender-- they try and try until the issue is resolved!
Laura S.
Laura S.
13:39 12 Oct 22
Very helpful and I'm so happy that he was able to help me without someone having to call me back!”
Lugina C.
Lugina C.
13:39 12 Oct 22
I use the Kite Technology Group for work. Every time I call them, they are quick to fix my issue and very thorough. The Agents you speak with are always very helpful and make sure you understand what you need before letting you go. Special thanks to Justin for helping me set up my Grammarly last week. He was awesome and even went through the tutorial with me.
Titus O.
Titus O.
13:57 29 Sep 22
Nathan was patient and helpful while communicating very clearly to solve my problem.
Lisa N.
Lisa N.
16:01 28 Sep 22
Deema M.
Deema M.
19:04 26 Sep 22
Fast and professional IT help. Totally recommend.
Debbie M.
Debbie M.
18:13 21 Sep 22
Nate at Kite-Tech did an excellent job resolving my issue. I have always had superior service from all the Kite-Tech employees and would highly recommend them.
Justin W.
Justin W.
18:13 16 Sep 22
Bill S.
Bill S.
21:41 15 Sep 22
Sara A.
Sara A.
16:41 09 Sep 22
Request was handled same day & Beth communicated via email once complete. Professional & knowledgeable staff.
Inday T.
Inday T.
14:55 07 Sep 22
Shane was very patient with me. I had to make several phone calls to him and each time he was very pleasant. Thank you!
Joan K.
Joan K.
16:35 05 Aug 22
Kite Technology is very responsive and so easy to work with. Once again, Nate was able to resolve my issue in a matter of minutes!
Brittany S.
Brittany S.
18:41 29 Jul 22
Kite is always so very helpful. Beth was extremely helpful and friendly when my computer unexpectedly froze. She fixed my issue immediately!
Jennifer R.
Jennifer R.
18:03 26 Jul 22
We've been working with Kite for a few years now and the service has been great! When I submit a service ticket, the response time is usually within a few hours and everyone is very helpful at resolving issues quickly.
Amanda N.
Amanda N.
15:07 15 Jul 22
Kite Tech is always extremely helpful, and able to solve our technical needs efficiently. Their staff is very friendly! Special thank you to Justin for helping me get relogged into my computer so quickly!
Corrina G.
Corrina G.
15:06 15 Jul 22
The responsiveness, professionalism, and kindness from Kite techs is second to none. The tech understand if we are calling, we can't do our job and need help now not in hours. Every person I've spoken with has been top notch.Thank you Kite for your partnership.
Shelby M.
Shelby M.
20:29 07 Jul 22
Kite provides the highest quality IT service in resolving matters quickly and in a friendly manner!! Thank you so much Beth and Ryan!
Spencer L.
Spencer L.
17:14 07 Jul 22
We have used Kite Technology for our IT Helpdesk and remote technology support for almost seven years. Kite has taken great care of us (123 employees), which allows me to focus my time on new business instead of IT.
Matt S.
Matt S.
18:38 15 Jun 22
Gene G.
Gene G.
12:00 10 Jun 22
Michele S.
Michele S.
13:08 07 Jun 22
Everyone here is so personable and professional. Anytime I have an issue, no matter how big or how small, they respond immediately. My problems are investigated thoroughly and resolved quickly and efficiently. They even take the extra step to follow up making sure everything is working smoothly after the fact. A real customer service-oriented team that is always friendly and helpful!I had another, more recent issue and Christian was very helpful and assisted me in many issues all on one call. He was very pleasant to work with
Cary B.
Cary B.
16:07 03 Jun 22
Jannes R.
Jannes R.
18:32 31 May 22
The Technician, Nate, was so kind, helpful and patient .. He was able to figure out the problem in a timely manner. This service helps me so much!Thank you again!
Megan E.
Megan E.
19:43 09 May 22
I have always had a great experience dealing with Kite Tech. Their employees are helpful, knowledgeable, friendly, and prompt when addressing any IT issues. I highly recommend using them as you will not be disappointed.
Susan S.
Susan S.
14:06 06 May 22
Stephanie was extremely patient and helpful in updating my Acrobat, as I was having corrupted files. She also updated my home page. Very patient, polite and professional.
Carrie W.
Carrie W.
17:01 29 Apr 22
Always a pleasure working with the staff at Kite Technology! They are professional, knowledgeable and always provide a quick resolution. Highly recommended!
Amy O.
Amy O.
16:48 08 Apr 22
rknapp84
rknapp84
10:40 08 Apr 22
Helen C.
Helen C.
20:00 07 Apr 22
Kim B.
Kim B.
16:56 01 Apr 22
Quick service, friendly and professional technician. Overall, a great experience.
James B.
James B.
17:27 28 Mar 22
Great service from Christian, who coached me through the process of adding my work E-mail to my new Cell at 6:00 PM. It could not have been any easier or handled better. I work remotely 100% of the time so I am totally dependent on Kite and they come through with flying colors every time in an extremely professional and friendly manner, it's like speaking with your friend!! Thanks Kite Tech!!
Chris R.
Chris R.
12:14 24 Mar 22
Patti D.
Patti D.
17:59 15 Mar 22
I have worked with Kite Tech Group for over 25 years. They are extremely knowledgeable, professional & personable. I would recommend them highly.
Nancy B.
Nancy B.
23:13 11 Mar 22
Called in & Beth was able to fix my computer issue in a matter of minutes. l was very impressed!
James S.
James S.
17:42 08 Mar 22
Sandra B.
Sandra B.
01:58 26 Feb 22
Jean C.
Jean C.
18:43 25 Feb 22
When excellent service is received, I enjoy letting others know. Our church recently had Ryan Cole spend a good part of the day helping us with some problems. Unfortunately for Ryan, one issue turned into about five more requests for help. Fortunately for us, Ryan never acted like it was too much trouble. What a gem Kite has with Ryan. This is not the first time I have interacted with him, and his attitude and helpfulness are consistently the same. Good job, Ryan!!
Inday T.
Inday T.
18:16 25 Feb 22
Christian was very patient and went the extra mile to make sure my computer was up and functioning properly. Thanks so much!!
Karen B.
Karen B.
17:57 25 Feb 22
Kite Tech is always Quick, Reliable and immediately get the problem resolved in no time so that I can get back to my work. They are always very Professional, courteous and take the time to listen and help you at your most crucial moments. If the Technician cannot resolve the issue right away, they let you know they have to escalate the issue to someone higher up with the knowledge needed to correct the problem. I have never had a Tech Team as great as they are or as efficient. I absolutely love them.
Jessica D.
Jessica D.
17:54 25 Feb 22
Shane was super helpful and quick to resolve my issue! He was also very nice. Thanks Shane!
Liz H.
Liz H.
17:50 25 Feb 22
Friendly, helpful and was able to get my problems resolved in a reasonable amount of time. Christian, did a great job!
Bernie L.
Bernie L.
11:55 22 Feb 22
Kite is a great IT company, we use them in our office. They always resolve our issues in a timely manner. Wouldn’t hesitate to recommend them to others.
Becky A.
Becky A.
15:26 15 Feb 22
Kite Technology was the best decision that our agency has ever made. We went from so many open loop holes to now being secure and working smoothly. Kite Tech is very knowledgeable with top of the line implementation, service, and call representatives.
santonis M.
santonis M.
15:24 15 Feb 22
Professional, Knowledgeable, friendly staff. From their Help Desk when we have daily issues, to projects and keeping up w/ technology they handle all of our needs. They also collaborate w/ our vendors that require software to make sure we are secure and ask the right questions. Their staff has layers of knowledge and when planning projects or confronted w/ technical challenges, they make sure they pair us w/ the right tech. They also have after hours/emergency support when issues arise outside of normal work hours. Happy to partner w/ Kite Technology and their Team.
Malinda D.
Malinda D.
02:42 12 Feb 22
Beth was amazing! She turned my work computer from a brick to full access in just a few moments. Couldn't have been nicer or faster. Got me back to work in no time.
samantha A.
samantha A.
20:37 11 Feb 22
Kite Technology Computer Wizards waving magical wands fixing tech issues are greatly appreciated! Thanks for making the troubleshooting less troublesome!!!
Kay H.
Kay H.
13:37 07 Feb 22
Kite Technology is a very good company to have when you are having IT issues.There workers are so patient and very knowledgeble.
Dawn J.
Dawn J.
13:26 07 Feb 22
“Christian got back to me, diagnosed, and resolved the issue quickly. It's always a pleasure to work with the staff at Kite. They are quite knowledgeable and always polite and professional.”
Dawn D. W.
Dawn D. W.
00:48 05 Feb 22
Allison was amazing, helpful, and professional as always. It is always a pleasure working with the techs there.
Eric O
Eric O
20:25 02 Feb 22
Lisa B.
Lisa B.
17:12 10 Jan 22
Christian was very knowledgeable and was able to quickly fix my issue, with no interruption in my day! He is AWESOME!
Dawn S.
Dawn S.
21:16 21 Dec 21
Stephanie went the extra mile and found a solution for my glitch! Thanks so much for keeping at it until a fix was located.
Craig S.
Craig S.
15:08 08 Dec 21
Julieta O.
Julieta O.
20:13 15 Nov 21
Gillian S
Gillian S
14:31 12 Nov 21
What a pleasant experience, from the fractional wait time to get connected with a Kite rep to the end of the call. Stephanie was knowledgeable and friendly. Everything was resolved smoothly, cleanly and efficiently. Thank you, Stephanie!
Danielle L.
Danielle L.
12:45 09 Nov 21
I've always had top quality service with Kite. Associates are friendly and knowledgeable, and the communication is amazing. I would recommend them for IT services again and again.ETA: Have had a couple tickets the past few weeks with Kite and the service is still stellar. Can't recommend them enough!
Tamika B.
Tamika B.
18:02 01 Oct 21
Shane had a pleasant personality and was able to help me with my issue!
Dawn R.
Dawn R.
14:51 03 Sep 21
Alex was wonderful, as always!
JIm L.
JIm L.
16:38 06 Aug 21
Excellent Service
Robin E.
Robin E.
18:10 03 Aug 21
Kelly G.
Kelly G.
17:36 21 Jul 21
Allison was wonderful! she understood exactly what I needed done (even though I wasn't very clear myself on what I needed!) Takes the pressure off the non-IT tech person and puts it in the right hands! Just a great experience! You guys ROCK! All Aces in my book!
Janet H.
Janet H.
11:37 01 Jul 21
Michael C.
Michael C.
17:39 28 Jun 21
wendy H.
wendy H.
17:34 07 May 21
Sheri O.
Sheri O.
14:15 04 May 21
Krystal Son is phenomenal and has helped me every step of the way to establish a outlook workflow for my team members. She is an asset to Kite and is very responsive to your business needs.
Elizabeth H.
Elizabeth H.
15:31 25 Apr 21
I've worked with a number of different Kite Tech staff over the past few years and each person has been helpful, patient, informative, and fabulous to work with. I most recently worked with Krystal on a few different computer issues. She was amazing! She explained the problem, what she did to fix the problem, and tips to avoid the problem in the future. And did I mention she was also very quick to respond to my request for help? I recommend Kite Tech highly.
Linda H.
Linda H.
13:52 16 Apr 21
Great service! The problem was solved and I was back to work in less than 5 minutes.
Julie P.
Julie P.
20:14 09 Apr 21
Nicholas K.
Nicholas K.
16:45 30 Mar 21
Linda S.
Linda S.
18:34 13 Mar 21
Our office has been working with Kite Tech for several years now. They are always helpful and patient when I call with issues. Calls are handled promptly and professionally. Looking forward to continuing working with them.
Trina R.
Trina R.
21:25 01 Mar 21
Linda S.
Linda S.
16:27 26 Feb 21
Shane from Kite Technologies was able to fix my computers issues both efficiently and professionally as always!
Debbie T.
Debbie T.
15:48 19 Feb 21
In today's world it is refreshing to stumble upon a business whose employees reflect their product in a professional and helpful manner. Alex was the technician assigned to assisting me on a computer issue. He was professional, friendly, patient and willing to go the extra mile with a cheery manner.
Lisa
Lisa
20:08 04 Feb 21
Kite Technology is consistently reliable. They take care of all our IT needs and keep our office running very smoothly. I'd recommend them to anyone.
Jean A.
Jean A.
19:34 18 Dec 20
Kite Technology Group is fantastic. They are fast, quick and always keeps us up and running. Highly recommend them, you will not be disappointed. Staff are so friendly, professional.
Nicole C.
Nicole C.
22:21 04 Dec 20
Beth is an asset to Kite. She’s friendly, knowledgeable and always helps with my tech issues. I got locked out of VPN and she was able to unlock me and then proceeded to assist to help me set up my new computer with the VPN as well as other apps I use for work on my new computer. She was so gracious and so friendly.
Doodlebeef L.
Doodlebeef L.
18:54 22 Oct 20
Ranika R.
Ranika R.
21:53 10 Jan 22
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Experience Extraordinary Client Service

Here at KiteTechnology we pride ourselves in delivering extraordinary client services. This means we do the little things, as well as the big things, that blow people away. We strive to create the kind of experiences that leave clients wanting to tell their friends. We know that there is no greater way to earn Trusted Advisor status than to steadfastly act in our clients’ best interest.​

We are proud of consistently having a Best-In-Class Customer Satisfaction Score.

Baltimore Technical Consulting Services

windows

Microsoft 365 Consulting

As Microsoft continues to expand the features and services included in its Microsoft 365 subscriptions, we find customers are missing out on leveraging these features to drive value to their business. It’s our mission and purpose to help your business realize that value and to grow your bottom line by taking advantage of the functionality available to you.

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Apple Consulting

Kite Technology is proud to participate in the Apple Consultants Network. Apple Consultants are specially trained to help you identify, set up and use Apple technology to help transform the way your business works. We use this expertise to help organizations in a variety of industries identify the best Apple technology for their business needs and assist them in deployment and maintenance over the lifecycle of the solution.

DISCOVER HOW WE CAN HELP YOUR BUSINESS THRIVE

 
Ready to speak with an IT professional? Give us a call!
Supporting over 3600 users
Supporting over 4000 users
Serving organizations coast to coast
Serving organizations coast to coast
More than 28 years experience
More than 30 years' experience
Transactions in Applied Epic

UPCOMING WEBINAR

Working Smarter and Faster in Applied Epic

WEDNESDAY, OCTOBER 19 | 2 PM ET

Presenter: Kellie Halfpap and Jenny Honican

adam atwell

Adam Atwell

Cloud solutions architect

Adam is passionate about consulting with organizations across the country to help them develop and execute a cloud adoption strategy that meets their business needs and future objectives. Adam oversees and manages our company strategy for Microsoft 365 adoption and is responsible for future growth and development inside Microsoft 365 and other cloud technologies.