The Client Experience Manager (CXM) will understand how to drive client engagement and retention with regular interaction with assigned clients. The CXM must effectively propose, present, and sell service and product offerings to meet clients’ identified needs and achieve standardization of client environments. The CXM will also provide relevant sales across departments as a part of their role. This position is designed around Hybrid work environment including time spent in our Owings Mills Office location, but remote candidates are still encouraged to apply.
The CXM will work collaboratively across KiteTech to develop and maintain successful service delivery and client retention. The CXM must be a strategic thinker with technical credibility regarding IT Managed Services. The CXM must be highly organized and able to thrive in a high volume, fast-paced and process-oriented environment. Their interpersonal skills must be strong, both oral and written.