HELP DESK SUPPORT

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HELP DESK SUPPORT​

 

When a problem or question arises in your daily work, it's reassuring to know that you have a capable support team ready to help. Our technicians love to solve problems and help our clients stay as productive as possible. We understand that technology can be intimidating and confusing, which is why we speak in easy-to-understand language and address questions directly.

We pride ourselves on having a professional US based support team that not only excels at solving technical issues but that also strives to provide a fantastic client experience. When you call KiteTech, our help desk team is prepared to assist with any issue you may face and get your business IT needs addressed right away!

Common areas of Help Desk Support include:
  • Peripheral Troubleshooting (printers, scanners, etc..)

  • Microsoft Office Support

  • Email Issues

  • Software Application Upgrades & Maintenance

  • Agency Management System Support

  • Connectivity Issues

Vendor Liaison on Your Behalf

When an issue arises with any technology that we do not directly support, we will advocate on your behalf with your other vendors to get the problem solved quickly and professionally. This prevents finger-pointing from slowing down a technical resolution for your IT systems. Our Help Desk's primary concern is getting you back in business as quickly as possible, so we will navigate and coordinate other parties as necessary to ensure that result.

Business and After-Hours Help Desk Support

Our Help Desk operates by a service level agreement (SLA) to ensure that all problems get addressed quickly and with proper priority. With a specified response time and clear deadlines on your business's IT issue turnaround, the Help Desk for Kite Tech will ensure that the issue is addressed quickly to minimize disruption. You can access our business support Help Desk via phone, email, and desktop app. When emergencies arise after-hours, you can contact our on-call technician for help. When your business needs fast IT support, trust the experts at KiteTech's Help Desk to troubleshoot for your company!

Help Desk Client Feedback

We hold customer satisfaction in high regard, which means we need complete, open communication with our clients. One of the ways we achieve that is through our feedback system allowing our clients to rate the support they've received and provide custom feedback to the team. We use all of our clients' feedback to understand what good service means to them and to find opportunities to continuously improve our clients' Help Desk support experience.

 

 

 

 

For additional information on how Kite Technology's Help Desk can enable your staff to be more productive, please contact us at 855-290-KITE.

90 Day Help Desk Satisfaction
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© 2018 - Kite Technology Group

10989 Red Run Blvd, Suite 209, Owings Mills, MD 21117

Corporate Headquarters

10989 Red Run Blvd, Suite 209

Owings Mills, MD 21117

855-290-KITE / engage@kitetechgroup.com