Employee Spotlight – Meet Josh Mackley, Tier 3 Help Desk Technician

Meet Josh Mackley, Tier 3 Help Desk Technician at KiteTech! Josh has been with us for 8 years and a typical day for him starts with a morning huddle to catch up with the Escalation Team, followed by handling escalated tickets and emergencies. Throughout the day he continues to assist his teammates in fulfilling tickets.

Home to Josh is Westminster, Maryland and for fun he enjoys spending time with his friends and girlfriend, watching live music, and attending sporting events. Josh does an incredible job at KiteTech and our clients agree. Some of the client reviews that we’ve received about Josh include, “Josh crushed it! Give that man a raise!” and “Josh was very prompt with his response to my ticket. A+ job!”

Below are some questions that Josh answered to give you a chance to get to know him better. 

Before working at KiteTech, what was the most unusual or interesting job you’ve ever had?

Documentation is key. Lean into your peers and never be afraid to ask for help. Remember to follow & trust the process. 

What’s your favorite part of being a member of KiteTech?

The culture we’ve built here. Over the years, KiteTech has proven to be the healthiest work culture I’ve been a part of, especially with how we treat each other and our clients with respect.

What’s you favorite travel spot and why?

Denver, Colorado. I have friends that moved out there and the atmosphere is perfect if you love the outdoors.

If you had to eat one meal, every day for the rest of your life, what would it be?

Sushi. No questions asked.

What is your favorite sport?

Soccer. I started playing at the young age of 4 & still play rec indoor soccer with friends.

We hope you’ve enjoyed learning some new things about Josh! Stay tuned for the next edition of our Employee Spotlight to get to know Axel Scott. Don’t forget to also check out our previous spotlights to meet Krystal Son, Justin Wise, Nathan Taylor, and other amazing members of our team.