Benefits of Managed Services and Remote Monitoring & Maintenance (RMM)

Technology doesn’t last forever; there will come a time when it needs to be serviced in order to keep up with your business’ expectations. You can approach this in two different ways. The first way is the traditional break/fix model, which just asks you to address problems when your device breaks. In this case, you just use it until it doesn’t work the way you want it to. While this approach works at first glance, its high cost compared to the other alternatives due to the immense amount of productivity wasted and maintenance fees associated with fixing broken technology solutions.

The better option is managed IT services utilizing a remote monitoring system. This allows for a preventative system that can address issues with a network before they disrupt your organization’s operations. Since you’re preventing issues from becoming major problems, you’re cutting out unexpected fees in exchange for a much more predictable monthly rate.

How RMM Helps Businesses

Remote monitoring and maintenance is what enables managed IT services to exist in its current form. The premise of managed IT is that the managed service provider is the one responsible for the management and upkeep of your network. RMM allows this to happen without an on-site visit, allowing for less travel time (waiting time in your case) and fewer disruptions in the office. This translates to many benefits for your business, including:

  • Less wasted time: Since you’re not losing productivity due to issues as frequently with RMM, you can keep in-house disruptions–a visit from us included–from creating wasted time for your workers.
  • Faster resolution: If you cut out the costs of travel and the time involved with doing so, you’ll find that issues can be resolved much faster, allowing you and your employees to stay on task.
  • Streamlined maintenance: The best problems to have are the ones that can be resolved without knowing that they’ve even surfaced. This is the main draw of RMM–potential issues can be resolved before they become a problem in the first place, meaning that you’ll experience less downtime overall.

Kite Technology can help your business get started with RMM solutions and MSP services. To learn more, reach out to us at 855-290-KITE.