Pressed for Time and Money? Managed IT Services are Designed With You in Mind!

Many of those who are responsible for a business could tell you that managing it isn’t an easy task–and when IT is involved, it can very quickly get a lot more complicated. Of course, those that say that are more than likely using an antiquated, break-fix approach.

Those who utilize managed IT services, however, will likely have a much different opinion.
The differences between break-fix and managed IT services can be summed up pretty succinctly. Break-fix comes with what’s on the box: your stuff breaks, and your IT resource fixes it. Managed IT services, on the other hand, operate in a more proactive fashion. Your technology is monitored so your IT resource can see issues coming and work on resolving them more quickly in order to minimize downtime.

Tip of the Week: Make Sure Your Security Cameras Cover These 4 Spots

You don’t have to be a large enterprise to implement a security system in your office, and there are plenty of practical reasons to have one. How would you know if an employee made off with company hardware, or how much time are your employees wasting when nobody’s watching? For concerns such as these, security cameras are a practical solution.

Before you invest heavily in security equipment, like purchasing cameras and running wires, you should ask yourself why you need them in the first place. Your answer should fall in line with the two most basic uses for security cameras: deterrence and investigation.

If you want to deter the possibility of theft in your office, make sure that your cameras are in plain sight. This gives potential thieves an opportunity to ask themselves if it’s worth getting caught.

If you want to investigate some creeping suspicions that you might have, you need to pick a location that helps you get a clear glimpse of the potential crime scene.

Under certain circumstances, you’ll find value in placing cameras in both locations, but chances are that if you’re considering security cameras, you have a reason in mind that you’ll want to stay focused on.

You next need to figure out where you want to install your cameras to best suit your organization’s security needs. For assistance with this step, consider these top four places to install a CCTV or other security camera system.

Be Sure to Cover Entrances and Exits

No matter how much you want to keep your entire office under surveillance at all times, trying to accomplish this is unrealistic. It’s much more manageable to keep an eye on the doorways leading into and out of your office. Doing so lets you keep a headcount of who arrives and leaves, and provides you with an angle to catch a glimpse of your visitors’ faces.

One of the best ways to make sure that your cameras are effective is to utilize a TV or a computer screen to catch someone’s eye as they walk into a room. They will instinctively turn their head to look at the screen, giving you a clear shot of them.

At Places with POS Systems

Organizations that utilize point-of-sale systems like cash registers, teller machines, and kiosks, will find cameras of great value.

Consider placing your cameras pointing directly at where the customer stands at about seven feet off the ground. If you go much higher than this, you will place it too high where you can only see the top of your customer’s head.

In fact, some POS systems allows for direct integration with a camera system, going so far as to provide a capture of receipts to keep a close watch on transactions.

In Clear Sight of Your Most Valuable Assets

Think about what you have that a thief might want. Is it being monitored as thoroughly as it should be? You don’t want someone walking out the door with a cash drawer, or accessing a cabinet filled with sensitive information. If there’s something that looks like it might be particularly tempting to any would-be thief, make sure there is a camera pointing at it.

Locations That Are Hidden from View

It makes sense that someone who wants to try something sketchy might slip away from view to find a spot away from view. This could be behind the building, in a stairwell, or just anywhere that’s secluded within your office. If they know that the spot is being monitored, they’ll be less likely to go there and less likely to cause trouble.

Once you’ve decided where the best spot for your security cameras will be, you’ll need to install them. We recommend that you seek out professional assistance to help you set up the cameras, implement data storage for large video files, and ensure that all proper networking contingencies are in place.

It’s 2017 and Automation is the Name of the Game

How can you use automation technology to leverage profitability and efficiency for your business? Whereas in the past, automating your company’s day-to-day processes seemed out of reach for SMBs, today’s automation technologies are easily accessible. To help you get started with automating crucial aspects of your business, we recommend looking into these three technologies.

E-Commerce and Point of Sales

Every business that sells products (either directly or online) utilizes a sales interface in some capacity. If you’re currently using a point of sales system, then you know that processing a payment doesn’t end when the money is collected. Online orders have to be processed, shipping must be fulfilled, new product must be ordered, and staying in contact with customers for feedback and marketing purposes is an important step that busy business owners often let slip through the cracks. Thankfully, there’s technology available that can streamline and automate this entire process. The actual solution you’ll use will vary depending on your industry, but if you do your due diligence, you should be able to easily obtain software that can automate and integrate your company’s invoicing, shipping, customer feedback processes, and more, into one easy-to-manage solution.

Social Media

Business owners that have been avoiding social media for personal reasons may be surprised to learn how far the various platforms have come in recent years by developing into powerful tools that can help businesses streamline their marketing initiatives. Take for example an application like Hootsuite that gives users the ability to post a single message simultaneously across multiple social media platforms. This removes the intimidation factor that a business owner may feel at the prospect of having to individually manage multiple social media platforms. Beyond simply posting messages, Hootsuite and various other solutions are available to assist businesses with automating their online marketing efforts.

Paperless Automation

By now, you’re well aware of the financial and environmental benefits of going paperless. However, if you’ve attempted to go paperless on any level, then you’ve discovered firsthand how this involves implementing new processes and managing new systems. To help you with this, there are a host of technologies available that can automate and streamline your company’s paperless process. Solutions like modern scanning equipment (which is way more efficient than the older one-page-at-a-time models), document management software, and cloud solutions provide the access to automation that will help your company process and manage your paperless system. Additionally, you’ll want to make sure that all of your digital documents are backed up, which is a process that can be automated as well.
These are just three ways that automation technology is helping today’s businesses do more for less. If there are additional pain points that you’re experiencing with running your business, you may be pleasantly surprised to learn that there’s a solution available that can automate what you’re struggling with. For assistance with finding your business the solutions you need to succeed, give KiteTech a call at 410-356-3113.  We’re here to help!

Who Do You Turn to When Your Network Goes Down?

Is your business prepared to deal with network downtime? By this, we mean any situation when your organization’s network infrastructure isn’t operating as intended. Maybe you’ve lost power in your office, or you’ve experienced a data loss incident that keeps you from accessing crucial information. To prepare your SMB for times like this, you need to ask if your organization can handle such a wasteful occurrence.

It comes down to preparing your business to handle anything, but even this isn’t enough. You still need to understand that it’s inevitable that your organization will suffer from a network incident at some point or another, most likely due to the following occurrences: (more…)

Are You Drowning in Paper? Reach for the Cloud!

Paper documents, manila folders, and file cabinets have long been symbols of office work. Today, these once-proud symbols are looked down upon, due in part to the public being more environmentally conscious, as well as advancements made in cloud computing that make a paper-centric workflow an inefficient option.

To find an example of this, look no further than your HR department. Did you know that the average HR record takes up a whopping 29 pages of paper? Now multiply that by the number of employees you have and you’re looking at a hefty stack of documents. For SMBs, these records alone could take up as much as an entire four-drawer file cabinet. Also, let’s not forget that it’s normal to keep HR records of previous employees on file for the past year or so. For companies with a high turnover rate, these files alone could take up an additional drawer or cabinet.

While it’s certainly annoying to have a row of bulky file cabinets take up precious office space, the annoyance level multiplies when it’s time to actually dig through all of these files and retrieve an obscure piece of information. When considering how much time it takes to pay a worker to manage and maintain the contents of a file cabinet, it makes sense how file cabinets wind up costing companies upwards of $20,000… each!

Alternatively, if all of these pages and pages of HR records (as well as all of your company’s other documents) were to be digitized, then finding needed information would be as easy as entering what you’re looking for in a search form. Plus, if these documents were to be stored in the cloud, then those needing access to digital records wouldn’t be limited to viewing the documents only from their work PC. Instead, every employee needing access would be able to access these files from anywhere with an Internet connection, and on most Internet-connected devices.

Additionally, storing your documents in the cloud vastly improves security compared to keeping paper documents lying around the office, or even having them hidden away in a file cabinet that’s only protected by a low-grade lock. To give you an idea of how the cloud can improve document security, consider a recent study by IDG Cloud Computing that found that 94 percent of SMB cloud adopters claimed to have experienced security benefits from moving to the cloud.
Increased efficiency, money-saving workflows, and improved security, these are just three ways that cloud computing can improve how your company does business. Oh, and we forgot to go into the most important benefit: going paperless is good for the environment!

The benefits of cloud computing are clear and getting started with the cloud is easy. If you have questions about how your company can go paperless just give us a call at 410-356-3113.