Depending on your business’ setup, you might have an in-house IT department that manages any of your technological assets, or you might have an outsourced vendor that you prefer to work with. Regardless, you know that as a business owner, you don’t have time to worry about managing IT–especially if you’re a small organization that has a limited budget and a limited workforce to do the work.
Internal IT departments may resolve an issue in a particular way, but that’s only if you can afford to hire an internal IT department. If you are like many other small businesses, you might find that outsourcing is a more viable approach to IT maintenance and management. There’s nothing to be ashamed of–outsourcing is great for a lot of reasons.
For an example, consider the difference between short-term spending and long-term spending. Short-term means that you get instant gratification in most cases, whereas long-term spending means that you’re investing in the future. In this instance, support costs are more effective when they have the long-term mindset. The reason for this is that you ultimately minimize any damage done to your systems, as well as any costs associated with those damages, by preventing them from happening in the first place. This is accomplished through a remote monitoring and management agent.
Remote monitoring and management, or RMM, allows managed service providers to handle most issues regarding your technology without an on-site visit. Using our agent, we can monitor your network’s resources to ensure that everything is flowing as efficiently as possible, as well as notice any security updates that need to take place before your weaknesses are taken advantage of by a hacker. We can even remotely deploy patches and security updates to each of your workstations, server units, and network devices to ensure that nobody can take advantage of your security discrepancies easily.
The main advantage of utilizing a RMM is that it requires little to no actual hands-on work from your in-house workforce. It’s handled exclusively by your outsourced managed service provider. In this way, it’s almost like an automated solution all on its own. We can handle most issues that your business runs into in such a way that you won’t even notice problems until they’re already resolved. This lets your business focus primarily on its own operations without being hindered by IT troubles, but more than anything else, it makes service accessible when it’s needed–not when it’s most convenient for an on-site visit.
While some issues might still need an on-site visit to resolve, we try to keep those to a minimum–not because we don’t want to travel to help you, but because your company benefits most from swift, prompt service. To learn more about KiteTech’s remote monitoring and management solution, reach out to us at 855-290-KITE.